Studentské Vychytávky - Koperníkova 15

Express shipping order and great support, I recommend!

After a few uses, the handset stops working and the seller has no help or anything like that, just advice on me to buy new goods and make another profit.

The third purchase and again satisfaction, I definitely recommend - one of the few experts in the area!

Possibility of personal collection of goods on Sunday :) Super agreement, they responded to the email literally in a minute! Excellent prices and interesting goods, I definitely recommend, customer service to the best (it will be my second purchase)

After making a purchase in January 2021, I delivered the goods back to the seller within 14 days. In the meantime, I tried the goods and it does not meet the original intention. The seller then objected that the batteries were more discharged and that a hygienic seal had been removed. However, no seal was removed. Pencil batteries are certainly a bit more discharged, due to testing (the device does not turn off, the batteries are discharged when they are inserted). Subsequently, the seller refused to return the full amount to me. He wanted to lower this amount. 1, As for the "hygienic seal" and its, according to the statement of the seller "tearing off", both the date or consequences of handling this seal are not anchored in the already mentioned business conditions or in the package leaflet. Therefore, we can consider this rule as additionally added by the seller - not approved by the consumer. Moreover, in this case, any seal has not been removed or removed. 2, Regarding the decrease in return value. The provisions of Section 1833 of the Civil Code comment on this point. Under this provision, the consumer is responsible for reducing the value of the goods as a result of handling them differently from what is necessary to treat them in view of their nature and characteristics. Necessary handling means viewing and testing the goods as it would be possible in a stone shop before purchase. 3, Last but not least, the seller cannot circumvent the whole matter by the provision in the terms and conditions, where you have stated a lump sum (500 CZK, in point no. 6 op), which is required of the consumer on the grounds that it is the cost of placing the goods in original condition, cleaning, etc. - this provision of the terms and conditions would be viewed as if it were not. Since it has been about 3 months since the purchase, when I can not agree with the seller, I am forced to seek consumer help.