1. HP Servis S.r.o.

Arrival of the technician 1.5 hours late !!!!!!!! did not know what the washing machine was not repaired the spare part will be when god knows me not !!!!!!! I still don't know what !!!!!! I have an SMS arrival time at 11 me 1.5 late !!!! otherwise spare parts are in Prague so you don't look for him for months

I have two good dishwasher repair experiences with HP Servis. For both dishwasher repairs, the approach of the technicians was at a high professional level. Due to the fact that the dishwasher is not easy to access and we have little space in the kitchen, they were always able to detect the problem and make repairs. Telephone and email communication with the company's management without problems. My wife has always communicated with technicians without any problems.

Answer to Mr Majtetel's answer: 1 / I'm definitely not interested in money, 2.5 thousand is a pretty decent price even with two raids. 2 / you wrote, I quote: "We called you the price of ND, ie, seals, rear circular heating, hinges and you agreed ...." -It's not true, they didn't call 3 / you write: "We had the oven seal and the body in stock, we were just waiting for the right hinges and you knew that ..." - IF YOU DID NOT CALL AFTER THE MONTH, I DON'T KNOW ANYTHING, the point is that they didn't communicate with me. 3 / you mention the raid: “You paid for the second raid, which was between 2 pm and 4 pm and the technician arrived late, yes, that is a mistake that he did not call you and did not apologize. " - IT IS JUST IF THE LADY SAID TO ME ON THE PHONE that it will arrive between 2 pm and 6 pm and it will be resolved. - ALSO I DON'T CARE ABOUT CONVENTION AND MONEY, if the lady on the phone had a decent time, had understanding, argued matter-of-factly, without emotions (after 2 months I can be emotionally unstable only me and no one else) and did not promise several times I would do it. You, rather take the time for the lady behind the phone to go through her communication skills than to defend herself in reviews unnecessarily here. I lead a team of people myself, so it is clear to me that it is difficult to find a good employee, but for me the client comes first, because he feeds me. For the owner: I called the 1HP, the first sentence said, but that we will pay for the trip (661, - CZK). I say to myself, well, he's probably protecting himself. The technician arrived, he was with us for 5 minutes, he took everything he needed (oven door and other things). I received the assembly sheet immediately by e-mail, I call myself a pro. After a month (!!!) "nothing" I called the "pros" to the dispatch center and the arrogant lady taught me quite professionally that it is perfectly normal to wait for the goods for a month (she also explained to me that she has been waiting for the car for two months !!!), if I wanted them to connect me with someone competent, I almost had a phone flap. Friends, nothing, I waited another month (ie 2 months) and so I called the pros again (yes, I was well to annoy them) and here the lady promised me that she would unpack the goods and immediately call me if therefore, the seal occurred. So it's probably clear to you that she didn't call and I took the liberty to call in a week. AND THERE HAS THE MOMENT AGAIN, when the goods were unpacked and he would call me again. Did she call? :))))) No, so I called again the next day and it is said that it has come. The technician will arrive at 14:00! The technician arrived at 5:30 pm, I paid again for the trip (661, -) of work and materials, and I quickly landed my assembly sheet by e-mail. Question to the owner: I guess I'm a cow, right? I waited 2 and a half months, got insulted by the phone jack and still paid! You better sell smarties! For everyone else, so 2600, - in pr *** and now take it if I have to complain about something ... I'd rather throw the oven out the window than 1HP!

I strongly warn against this company! Arrogant behavior, bad or not done work for which they do not hesitate to charge high transport fees! Absolute reluctance, just blaming others. Reluctance to offer solutions to compensate for unduly invoiced amounts. The company charges a fee of less than CZK 400 for transporting a technician who has not made any repairs (or attempted to do so) and has acted arrogantly! It was only 2.5 km from their branch. Absolutely unprofessional approach in the subsequent communication of the executive Mr. Martin H., who by the way adds a rating of his company here on Google (and other services) 5/5, which is an obvious conflict of interest and deceptive behavior. Unserious company, I do not recommend!

Great satisfaction! Fast order fulfillment, delivery exactly according to the agreed time, the connection took place without complications even with training. I am very satisfied with the new washing machine and the work of the 1HP company. Thank you.

They advise very well both by phone and in person I can't complain about them when ordering things and picking up

1. I can recommend HP Service. From the initial communication with the central Candy office in the Czech Republic, to the actual service of the mentioned 1st floor service, I was completely satisfied. E-mail and SMS communication perfectly fine, matter-of-fact and fast. The technician was very nice, professional and solved the problem. Everything, as agreed in advance, went smoothly. Definitely 5 mne for me

Absolutely arrogant behavior. Unfortunately, the service was directly selected by the insurance company. The repair was carried out (hopper replacement at the dishwasher), but after 5 months it was not functional again. Absolutely inadequate prices for both transport and work, for 10 minutes of work I was charged about 1050 CZK, spare part cost 800 CZK, transport 1100 CZK. the total charged price is approx. 2900. Avoid this service with an arch. It was not written anywhere how much I should have paid or not, I'm talking about the total price charged for individuals, not that you deliberately shoot the prices so that you always exceed the limit and you can charge something for your customers. Yes, you want a supplement of 414 CZK, the insurance limit of 2500 insurance, a total of 2900, simple mathematics. I'm not saying that you didn't even state the expected price of the repair in advance (only a spare part of 800 CZK), in the end the final price is 2 thousand more expensive. But I understand that you have to live on something. And please do not explain that something is not based on the truth, the fact that I did not solve the non-functional hopper at all does not affect your charged prices. This is purely my problem and I do not refer to or advertise this in any review. so again-unreasonable prices for both transport and service. And yes, I am in arrears with the payment of 414 CZK, mainly due to the fact that I will not support such behavior of the service / seller and inadequate prices, and therefore I now deal with the insurance company, how to deal with the surcharge.