Abax Service Center, Ltd. - Přemyslovců 479

Really quick fix today. I was very satisfied.

Recently, I inadvertently ripped the power cord from the laptop so awkwardly that I damaged the power connector on the laptop's motherboard, meaning the laptop's battery could no longer be charged. After a short search on the Internet, it seemed that almost all services forward my brand's laptops to Abax, so I contacted them directly with a request to price the repair of the connector, I was told an estimate between 1500 and 3500 CZK without VAT. So I sent them a laptop and soon I got an answer that the repair will cost exactly 4620 CZK without VAT (2200 work and 2420 material) and will take 2-4 weeks, so I started to work with them on what they will actually repair when not even did not hit the price estimate. I was wondering what else is damaged on the motherboard, because the connector itself costs about 4 US dollars on Aliexpress, including postage, why the price for the material is so high. The e-mails were quite vague about what was included in the repair, I only got the evasive answer that the price includes the power connector and electronic components needed to repair the motherboard. I wanted a breakdown of the price on the invoice after Abax, including the parts used for the repair, but they refused. I would definitely like to know what they charge for the connector or other components. I wanted to know, also to know what they might fix on my motherboard. Then I just got an arrogant email that if I want to send the laptop back without repair. I didn't even confirm it to them, and I already received an order cancellation by email that it was canceled at the customer's request, even though I didn't cancel it. Fortunately, my laptop came back to me fine. As soon as the laptop came back, I took it to a service center in Prague, where it was repaired for 1500 VAT incl. The next day, the connector was replaced with a new one, nothing was replaced, no other electronic components, as Abax claimed :-D. For my laziness that I did not read the reviews of this company, in this case I paid unnecessarily 278 CZK with VAT for transport to / from Abax and lost quite a lot of time, fortunately nothing more.

Very bad story. Zero communication. I entrusted these nymands to repair two iPads. One to replace the button, the other to replace the charging connector. After more than a month of calling, I was told that the button was OK and the connector could not be replaced. I paid for the return delivery and sent both iPads to a professional repair shop. The button was replaced and the second ipad ended up in the trash due to unprofessional repair of the abax printed circuit board. The abax company presents something it cannot do and can still harm customers and pull their noses. I recommend everyone to look elsewhere?

So I do not recommend this "service" to anyone !, really lost time and wasted money. if I want it for 0 crowns I want to dispose of them: D This service really never!

Nice service, we did not solve my problem, but it was not their fault, but the price of the spare part. On the contrary, they informed me nicely about everything, we talked if he would recommend me to wait for the repair until the price is better, etc. In short, fine!

Abax never again, the only thing that works great for them is transport (which they still contracted elsewhere and in the final they are very happy to pay for the customer to get his item back from the "repair" at all). They promise the usual repair time of up to 14 days on their website. On July 13, they physically accepted my UPS to replace the battery and measure it in order to detect a possible defect and its possible repair and to set new parameters for the new battery. After a week, I urged the price of the repair, when I was told a price of up to CZK 1,500, which I agreed to and asked for the issue of the final "measuring" protocol. After a month, I found out on the recommended page for tracking my order that nothing was happening. So I asked to return the UPS without repair. After another week, I repeated my request to return the device without repair, and yesterday, September 1, I took it back from the carrier. I drove to the city for a new battery, today I replaced it and the UPS steps (I will still have to put it somewhere for measurement and possible adjustment). Now I have found out on the net "very nice" reviews about this company (unfortunately late), to which I join for information to all potential applicants for the use of "services" of the company Abax. Nobody answers the phones, communication only by e-mail. Line

Terror. Abax never again. They kept our printer for half a year, they didn't respond to emails, a robot on the phone where all the operators talk day and night. After half a year, they sent her back unrepaired with postage to our account upon request. Definitely not recommended.