AEF Acimex Electronics Fulnek - klimatizace, vzduchotechnika, elektroinstalace, kompresorovny. - Štefánikova 248

I don't like it, but unfortunately I have to share a negative experience. I bought a house where there was an existing pool unit from the AEF company. At the beginning, I made the mistake of turning to a local company, which replenished the refrigerant, in the event of an apparent fault (odor from the unit). Since I was not sure about their intervention, I found out who originally implemented the air conditioning system and contacted Mr. Schindler. We agreed that it would be necessary to go through the entire unit due to the probable erroneous intervention of the previous company, as well as due to the fact that for many years there was no inspection or service. I apologized for not turning to them directly and thus complicating the situation. Mr. Schindler advised me not to turn on the device until they came to check the device, which was March 20, 2021. Given that AEF is relatively far away, we agreed that in the coming weeks, when they have a way in that direction, they will stop. After about 4 weeks, I reminded myself and learned that they had forgotten me. Ok .. it happens, I understand, capable companies are busy. But in this round, when we agreed on something and either forgot or didn't come, we spun until November 27, ie 8 months. I also had a confirmed appointment, but no one arrived and I was unable to call them for a week - then I learned that due to illness. But it probably shouldn't be a problem to send a message or at least apologize when I finally called. Otherwise, it was practically impossible to agree on a specific date. It's always been "I'll take a reminder in Outlook and get back to you in the coming weeks", but he didn't. On November 27, my frustration that I can't rely on what she agrees has grown into the following email - I'd rather give an exact email so you have a better chance of forming your own opinion. I'm not proud of that form, but I was already dialed out of the situation: ------- Hello, Mr. Schindler, Unfortunately, I have not yet received an offer, let alone a specific date for putting the air conditioning system back into operation. It will be almost 10 months since the air conditioning system is not in operation and when I contacted you, I have been reminded decently at least 7 times and we have moved almost nowhere. So I don't know what to think about it anymore. If it is not possible to carry out the service within a reasonable time, then the air conditioning is basically useless. I would therefore need clear information from you as to whether or not the re-introduction of air conditioning is feasible by the end of the calendar year. It's clear to me that looking for someone else who can orient yourself in this will be hell ... but I don't have many other options. best regards Kotěšovec ------- The response was quick: ------ Dear Mr. Kotěšovč, Your arrogant and untrue are completely unacceptable to me. You are solely responsible for the condition of your HVAC equipment if you have it repaired in a completely fatal way by an unprofessional company and without our knowledge. Since you are not and have never been our customer, I can divide you only, contact other suppliers. -------- I tried to call Mr. Schindler several times to say it normally, but he never picked up my phone again. So I asked him in an email if he could provide the available documentation and source code for the control software, which was specifically designed for this purpose, so that I could service this device with another company. Without it, it is practically impossible to make interventions / corrections in the proceedings, only AEF has the source code. He refused. A technician from another air conditioning company also tried to contact him while he was servicing here, if he could provide him with any documents, and he grossly refused to talk to him. I do not question the company's ability to build a quality system, but if you do not agree with it, there is a great risk that it will leave you completely in the lurch and not allow you to do a full service to another company and we are already talking about damage in the tens or hundreds of thousands. And most importantly, completely unnecessary - it is already a matter of approval. Therefore, I would at least recommend you insist on all wiring diagrams and source code to the control system.

The knowledge of the owner is very excellent, including a positive attitude ? He will realize the customer's idea in a luxurious way, to the maximum satisfaction ? I really appreciate it ?