AkordeonCentrum.cz

The wonderful Mr. Koucký and his accordion center are probably among the best in the field. Just great.

Mr. Koucký's exceptional approach to customers is widely known

INCORRECT DEALING WITH CUSTOMERS, LIE AND ARROGANCE. I found Mr. Koucký over the internet, the first contact and the accordion handover was all right. Mr. Koucký was sympathetic, he had a nice talk about accordions. We agreed to speak in 14 days and agree to hand over the harmonica. In those 14 days, I reached out and asked if I could pick up the accordion on Sunday (in 4 days). Mr. Koucký promised to say that my son will probably give it to me. He didn't answer the phone. Next week (3rd week after delivery) next if on contact. Then he told me on another number that I was third in line and he would speak. He didn't take my phone for the fourth week. I was really worried about my accordion if I ever saw it. On Thursday I used the trick again and called from another number. At the same time, I wanted to ask Mr. Koucký if he would come to his normal customers not to answer the phone, to promise. Mr. Koucký didn't even let me know, he started to talk. He said he had problems, I told him that if he had said it in advance, it wouldn't be a problem. At that moment it sounded like an excuse and another trick. Conversation with him was no longer possible, I told him I'd get my accordion. He had nothing against it (he was silent). In an hour I came to Ondřejovice. Koucký did not answer the phone again, did not respond to SMS and I was freezing outside. There is a lady in their house, who roughly hit me through the receiver that she is a private person and let me go elsewhere. In the benevolent situation, I began loudly but in all decency to demand the accordion that I would not leave without it. After another conversation with Mrs. Koucky, I learned that Mr. Koucky does not live there, that he is completely from another village, but he will not give me the address. I circled several neighbors to see if Mr. Koucky was enjoying good health and asked for an address. There was a TV at home, but no one opened. At the moment when I almost called the police, Mr. Koucký finally told me that it is not possible to go there whenever I want. We agreed that I could pick up the accordion, but I said I didn't make an appointment with him. When asked why he is not answering the phone he answered "So you take it personally?". Finally, Mr. Koucký after more sentences, when he made me on the phone less intelligent accepted the accordion to give me his wife. Everything was OK with that. ----------------------- The way Mr. Koucky tasted "People go to Nohavica, Nohavica to me" it turned out wrong. After a month when I couldn't play the accordion, I still haven't repaired it, it cost me a lot of nerve and gas.

Dear lord who explained everything to us and was very helpful

Shop without interest in the customer and the same service.

Excellent access, good price. After the renovation of the old WELTMEISTER by Mr. Koucký I was well surprised. You can see that it is a professional in the right place, who also likes his work.

Pleasant and professional meetings!