Anavia - Revoluční 13

This must be experienced.

I bought a relaxation chair from this company. The price of the chair itself was very high and I assumed that its quality, as well as the conduct of the company, would correspond. She didn't answer. The chair broke down shortly after the warranty period. Mrs. company executive - I was assured that this is only a minor repair of the chair. Repair and revision of the chair took place, the chair did not work. After receiving an invoice for about CZK 26,000 I was slightly taken aback, yet I paid the invoice, although I was not informed in advance of this price. However, the chair was not repaired and still did not work. The repair claim was filed immediately, but the repair itself took place only a few months after the report. Mrs. executive was said to be on vacation, after that sick and got to the claim after 4 months, when I could not use the chair. I received an SMS that the price of the electric motor is 8320 CZK. I wanted to have the chair repaired, so I agreed to this amount. After that I received another double invoice. After that I asked for a more detailed breakdown of both invoices, I found that the company charged me for me completely absurd items such as transport for 20 CZK / km, work technician, plus the item technician on the road - time spent in the car (amounts for a few thousand) -with this item I had to laugh), 50% surcharge for Saturday - (I note that the deadline was requested by the executive, I proposed a weekday, which the executive refused). Of course, I did not fix these surcharges retroactively. Nowhere on the site the company had no published price list. In neither case have I been informed of the price - at least approximately in advance, which is her legal obligation. Another interesting thing is that for the repair of the chair according to the schedule on the invoice for which I paid these unapproved items for me incomprehensible items, another client - coincidentally a family member - paid without any additional surcharges. It seems to me that the whole approach of the company is at most non-solid and unprofessional. I am disappointed with the company and the whole approach of the executive and I definitely do not want anything to do with this company. MUDr. J. Vojtková