Antalon s.r.o.

I am satisfied with the approach to handling the complaint of my product. Mr. Kopriva recommended me a solution and my watch was replaced by a flashlight. We are very satisfied with the resolution of the complaint. I would say professionally. I have been shopping here several times and it has always been OK. So for me the purchase and service was very good.

I bought a reader that didn't work right after unpacking. I complained. All the time miserable communication, for a month exceeded, excuses for a blinded label during shipping and then a long wait for a refund. Definitely not recommended.

In any case, I DO NOT RECOMMEND THIS TRADE. We found damaged goods, and we were told that the claim was not recognized. Goods are forwarded without the goods being checked, and then problems arise. Now we have to look at the damaged goods at home which is not our fault ... a terrible arrogant approach, if I can, I can give all the information about the situation ... it is an e-shop ElektroCR.cz :-(

I ordered (and paid for) an SD card, even after 3 days they did not want to send it or just contact me when they would deliver it. When I wanted to cancel the order, it suddenly didn't work at all, because I did order it at the ID number and hurry that they were sending it. I would definitely buy something from you. You're pretty embarrassed!

By no means do I recommend this store. I bought a smart watch here, which, after about 1 year of normal use, stopped holding the side of the watch and the strap fell out. And one side of the plastic cover began to protrude. To expedite the complaint, I personally went to Liberec to complain about the goods to the address of the complaints department, where they sent me politely to the ....... and I was told that I had to make a complaint by post. I did not understand this behavior and the attitude of the employees, and I left very angry and upset. So I sent the goods for complaint via mail. Although the above-mentioned company writes on the Internet that a person will be informed about the course of the complaint, it is no wonder that this has not happened. The goods returned to me from the complaint after about 14 days in the condition that the side of the watch was improperly sealed with some kind of material and the cover glass was in the same condition as before the complaint. Therefore, I sent an e-mail to the complaints department, where I requested an explanation and whether he is serious about the correction of these defects. I also stated that one of the defects (standing plastic glass cover) returned in the same condition for which everything was sent there, supported by photo documentation. After about 1-2 weeks, I was told that if I am not satisfied with the complaint, I should send the product back. I'm not willing pay additional postage due to someone's mistake and lack of interest in dealing with the whole thing. I'm not talking about the few crowns for postage, but the reluctance and attitude of the people who work in this company, how to help anyone and solve the whole thing to the satisfaction of both parties !!!!!!!!!! I shortened the content of the review, but believe me, there was a lot more communication, both by phone and email. And I'd rather buy watch new before continuing. - I hope it helps someone decide to make a purchase from this company.

I really don't recommend buying anything in this store. From the quality through the complaints department to the employees (probably the biggest flaw in them) who will hang up your phone if they do not agree with you ? Unfortunately, I read the review late. When I wanted help from the lady and told her that there were perhaps a lot of negative complaints (she was acting on the phone totally on her fist) she told me whether to read complaints about Datart or other electricity and that only bad people write on their pages ? taaak for sure and that there are ? However, the lady is totally unpleasant and in the end they won't help you with anything at all and you can wait another month, two .. three ? She just tells you to send an e-mail that you've already sent about a million times and you won't get an answer. Nobody is in a hurry there. (I'll never understand why the owner lets it go so far and doesn't hire someone else)

2 - 4 days of delivery means 9 days! But the warranty will be shortened by those 9 days, the date of receipt of the order. When asked why? they replied that it was standard practice.

If no star goes, I won't give it. Goods bought through Heureka as a Christmas present. Returned on time, I met the conditions. Heureka's cooperation is perfect. However, the activities of Antalon s.r.o. absolutely sad. If she hadn't intervened in the Heurek affair at my request, I probably wouldn't have seen anything yet. Acknowledgment of the complaint resp. return after about 20 days from delivery of goods back to the e-shop. I didn't get the money until after two more emergencies after 16 days. It's a pity to speak about the statement from the lady from the complaints department of E. Modřínová. I can understand that employees are just following instructions from management. But what I can't understand is the way this eshop is run. They are just waiting for who will persevere and continue to demand their money and who will give it up. I will definitely not order anything from them !!!