Art of Your Travel Agency - Rybná 716/24

Mediocre, very uncomfortable vehicle, unbelievably overpriced... Also not so pleasant having to listen to her saying such horrid things about USA customers who quite rightly corrected her on city facts (she is not a native) Had i known that Martina was so 'connected' to not so pleasant or legal 'vice' in the city I would never have booked with her.. Avoid & certainly do not add as a friend on any social network (youve been warned!)

Rating will be MINUS Stars, unfortunately google doesn’t provide for it Unreliable, Unprofessional and rude This is not a agency that you can expect to customise trips for you. If you are traveling with family and need customisation, beware !!! Your trip can be stranded ! I was planning family trip (7 members) to Prague with elders and young children. This agency came very well recommended, so approached them directly for planning the trip. Obviously, why would you want to break your head, when you have experts around. We (family) intended to stay largely in Prague (5 nights) and 1 night at CK. Martina, though not easily contactable, gave options to stay and travel based on requirement. As this was a family trip, had to make sure trip is reasonably comfortable. Getting in touch with her was very difficult, There were days together where would be no response. Understandable as they deal with large incentive trips who are looking for vanilla offerings. Finally, consulted her, agreed on option to stay at Prague, transfers, trip to CK. She even got is cleaning service on the apartment we chose, which we thought was a wow ! On accommodation at CK, we were given 2 stay options. We checked online reviews for those 2 options. Because reviews are mixed, we gave it pass. She suggested, we figure our own accommodation at CK - which we thought was fair. We figured our own accommodation directly. Finally, when we asked for payment to be done , after days, got response that they will not be able to do this trip. Whether to do business with anyone or not, is a personal choice of any individual. That does not give anyone right to be unprofessional and rude After over 1.5 month of consulting, reaching final payment stage, chasing Martina for facilitating payment, imagine what it means to re-start the whole planning again (that too for family). Not to forget, same planned trip can become double as expensive ! Chances are, you may still want to deal with such agency who can just get you and your trip totally stranded. 2nd update Later she sent me abusive Messages for the review written on TripAdvisor and threatened me with harm if I visited Prague. Really thought dealing with a psycho. I took this up by complaining to her Embassy and Czech Police. She thinks I want to embassy because I didn’t get preferred rate. What a nutcase and staying in delusion. Get well soon

Very pragmatic & positive lady who certainly knows what the fun options are around town!