Artus, s.r.o.

We have always been satisfied with Artus.

It's hard to find this place by navigation and disgusting staff

During the ordering, Mr. Černá's sales representative was maximally professional and very helpful. But here my positive experience ends. After paying the surcharge for changing the color of the transition frame to "anthracite", it turned out in reality that the frame is painted only on the outside and therefore the classic white color shines on you inside. So I had to repaint the whole frame at my own expense. After the delivery of the skylights, however, came the real disappointment. The production manager, who also handles the goods, treated me with incredible arrogance with a few cleverness and smears. to load me abraded skylights right away, which I didn't notice through my own fault. Upon arrival at the construction site, I documented everything to prove that the damage could not have occurred during transport and turned to a sales representative. Subsequently, I was forwarded to the warehousekeeper / production manager as follows: " This damage definitely did not occur in our country, I was personally at the loading, which I helped with. If there is visible damage to the film, we would deal with it immediately. The Lord was at the loading and helped us with the second skylight. Everyone would notice such great damage. Damage occurred for me during transport. As can be seen, securing the load in the sent photos, the top wing could have shifted and damaged. Miroslav Klíma - Production Manager " Except that the upper wing was abraded as well. I responded to this e-mail with a request to examine the recordings from the cameras (both from the warehouse and from the loading area), from which the damage must have been clearly visible due to the contrast of the peeled off cover foil in several places. I sent this e-mail in response to a sales representative and added Ms. Artus directly to the copy, with whom I assumed my own interest in the good reputation of the company. I haven't been contacted by Artus since (1 month). So I guess so. In conclusion, I did not demand any satisfaction and if there was only a pathetic apology, this review would not have been made. I painted the skylights the same color as the other windows in the house.