Auto Trutnov Ltd.

Professional and very pleasant approach to customers. Thank you.

Kind of amateurs who would only exchange and not repair. I solved the problem myself, even though it did not work. I guess...

Great, friendly, helpful, professional staff, great selection, service and rental

Great for me. Great access and fast service ..

We have entrusted to Auto Trutnov our Ford Galaxy 2.0tdci 132kW AWD powershift r.v. 2015 to perform basic service, oils, filters, oil in the gearbox, and a general service inspection at a condition of about 115 tkm. According to the agreement, we delivered the car at 8:30 am, took it over, wrote an order with a preliminary price of CZK 12,000, and asked if we needed to take it away. In the afternoon, an SMS arrived stating that the car is serviced and we can pick it up with a price of CZK 16,600. They did everything necessary, they also added to the vehicle a report on the inspection of shock absorbers, control of toe-in. Everything went perfectly well. The next day, on the way to Hradec Králové, at the gas station stop, the inscription "Low oil level, top up oil" came on (only once, it didn't show up anymore). The vehicle was on the BČS area, ie on the plain. I called the service to be sure. The oil on the dipstick was surprisingly clean, which I don't know about a diesel engine. (Always a few km after the change, the oil turned black from the remnants of the old oil - I thought they would flush the engine?). For my peace (we have the car as the third child in the family) I called the service. I solved everything with Mr. František Klečák. He told me when I had a trip to Trutnov, to bet that they would rather check it out. On the same day, I parked the car, inspected it, drove it and picked up whether everything was in order. Enough oils, Mr. Klečák and the technician attributed the message to a possible defective sensor or "bubble" at the sensor after replacement. Since then, everything is fine. In the autumn, it will be necessary to solve the non-functional camera behind the windshield for guarding lanes and I will certainly turn to Auto Trutnov again. Overall, only a positive experience with the service, the second. Due to the overall approach without complications, I had no problem with increasing the price by 30 percent. Another change in the price compared to the agreement might surprise others. However, if everything is done properly, including flushing the transmission during replacement, I have no problem with that. The service fulfilled what it had for me, it works perfectly, always according to the agreement.

After paying annual inspection and arrival of the car to open the door after me shining display a message about low battery. Asked if this is normal and what should I think of it when I arrive without faults and get out of service with a fault (I have never seen this message shine), I learned that it is simply normal. Unfortunately, I can take a picture in front of the battery service act, so I can only hope that there really is my original. What are they doing with the car, I knew the technician told me that it will be better for both sides to be there next time ridden !!! I wish my luck to all who have the courage to return!

Excellent service, professional approach - it was not a problem to finish anything, adjust. Absolute satisfaction, I highly recommend.

Professional approach to customers