Autoservis CAWELO - Vysokomýtská 1122

My insight is unmistakable. Very super car service. Delam on the towing service and I'll get where the other customer does not. Very willing and personal. I gave up one official flaw and I did not hit another one. After reviewing the car, the technician reported further defects on the vehicle (which I knew but did not say.) One of the defects that are set for the safety of the ride. (For the rest of the cassock services) So be careful, make sure you have a really honest service. I told you to pick up my car late. This is not a problem with you. So, after our service we say yes, good service and we recommend it to other clients. Stefan ..

Pre-agreed price for the exchange of divorces on Octavia about 6 thousand, in the end the woman paid 7.5 thousand and in addition 400, -CZK for renting a replacement car, which was neither mentioned in the price list, nor were we notified. The argument that the first day was free and only paid for the second day is ridiculous given that I was definitely not a two-day repair (I also do not know why I should when it was just divorces). Let everyone make their own opinion on the level of access to the customer.

Thank you very much for the care you have been giving to our silver Ford Galaxy for four years. Every time 100% satisfaction, you put much more into car care than others. Your loyal customers to Havlík, we only recommend everyone.

On April 5, 2018, I put my Ford Focus car in Cawel after a previous telephone appointment. In addition to the previous agreement, I asked for the gluing of 2 falling strips on the sides of the door, for the replacement of the return bulb and the inspection of the wiring. I put the car in the service in the morning at 7:15 with the idea that I would come for it at 15:00 (I pick up my son from kindergarten). If anything, let them call your cell phone. To my surprise, however, the car was still on the jack at 15:15. Okay, it will happen. We're just people and there's probably a lot of work now. But what got me was the godliness and resentment of your office employee, Mr. Vondráček (Ondráček?). Not the slightest hint of an apology. Instead, "And what are we going to do about it now? Then we'll take it off your jack and leave uncut!" And when, instead of going outside the garage, I wanted to issue a bill and pay, I received an interesting response from him in the office: "I won't do it now!" Without any further explanation ... The next day, Friday, he arrived. When I arrived at the office at 3 o'clock in the afternoon, again (!) The bill was not ready. Instead, a scathing grin with the words, "I told you I'd call your cell phone." It is quite possible that I overheard it (in anger), but rather it seems that he wanted to return the rebuke from the previous day. Tell me, is this normal? Not to pay for the work done without delay, but when the pardon is offended? Ask the mechanics about the scope of the work done and add up a few numbers - work for five minutes. If I were to be from the Log Cabins, would I go to Chocna to Cawel three times? Take the car to a workshop, pick it up and finally pay? Does it work the same in Cawel, Pardubice? I really feel like Alice in Wonderland. After all, in any store you also pay immediately after receiving the goods, and not in a week. The same goes for services. I have always been quite satisfied with the work at your place, but I will not let my head burn. I won't go to you anymore. One customer more or less, you probably don't care. Certainly to Mr. Vondráček.

My experience at first, I first agreed to the term of inspection and possible repairs, it was on Monday, on Tuesday were found defects already from 99% repaired and the preliminary cost of repairs was already in the world, on Wednesday I drove a repaired car and returned spare , they made almost the entire front axle (steering pins, springs, etc.). Check starter. The price did not rise even for the crown, just what we were talking about, it was paying for the first one, I was there for the first time, and I have no reason to travel anywhere else. Excellent price / quality ratio.

Car service dealt with an insured event when we were car crashed from behind. Moreover, we coincidentally addressed the need for further servicing at the same time. As part of the repair we lent a replacement car of a different category, but everything was purchased with a good job. Not only the parts dealt with as part of the insured event, but also beyond the contracted actions. Within them, I was very pleasantly surprised by the service approach not to suck the customer's wallet, but to think about a suitable solution. Which is unfortunately not seen very often today. The car is like new. I can only recommend.

The car drove to this service with the need to make geometry. The day they tried, they just called to say that the eccentric bolts on the rear axle arm had broken. After finding out all the information about this operation, if the eccentric screws cannot be removed with normal force (and there are about 3 ways to get out!), They should inform me that it may break, so the arm would have to be replaced. , washers, nuts and all necessary components around and if I agree with this and I want to take the risk. Which they didn't do, and they only announced over the phone that I would be waiting for the repair of these parts, and suddenly a verbal repair for about 10 thousand was created from the geometry for about 1000 CZK! They didn't even bother to tell me what brand they could offer, whether the original or some cheap version. After the phone call, the technician told me that there would be no repair in the amount that my colleague first said, but it would definitely be a lower amount. As soon as the car was finished (even though I did not give written or verbal consent to do it at all!), The master calls me that the car is ready to be picked up and the price for the total operation is 77xxCZK. During the hour I came for the car, in the office the lady gave me an invoice to sign, where the amount was 78xxCZK. So in the final, more versions about how much this "great job" costs at all. The Lord promised me that when I arrived, He would personally show me the parts of what and how there were. And of course no one bothered to come, even though almost all the workers from the workshop saw and looked at me! The conclusion that I will put a car in this service with a certain thing, which they are not able to do according to the actions, as they should, inform the customer about certain risks, you will pay more than the expected amount with a certain reserve of the possibility to pay something extra, the invoice does not even state what parts are there (specific brand). So I definitely do not recommend this service for me! Insufficient communication and information about the possible course of the repair. Such a dissatisfied and upset mood, I NEVER left the service. Think twice about entrusting your car to this service.