B2B Partner s.r.o.

Hassle-free delivery and friendly and professional customer service. I can only recommend.

I needed a platform truck for goods for my job, and according to Google, it drove me on B2B. Unfortunately, it was slightly damaged during delivery, however, it was not a defect that would limit our use as it was only an aesthetic defect. There was a possibility of a complaint in the e-mail that I requested and I must say that B2B employees present the right customer service, this is exactly what it should look like! I was offered an additional discount, which I enthusiastically accepted, and as for the speed of communication, it is also at a great level. Do you come to work as the icing on the cake and do you have a letter from B2B in your mailbox with a handwritten apology and chocolate? So no seller surprised me like this for a long time! The trolley, even with a lighter aesthetic defect for a great price after an additional discount, is great and will be for a long time and as soon as I need something again, I will contact a B2B Partner! Thanks again to everyone, especially Mrs. Kateřina!

Extremely bad experience, I want to order a fence post, you write 1 + 1, when I put 4 pieces in the cart, the cart jumps up to 8 and of course the price also rises to 8, I waited for the next day to call and ask, then got the answer that it couldn't happen !!! Yes, and today everything is fine, but the price has increased to 400 CZK for 1 piece, I can not accept an explanation from the lady who is calling !! ´´ It can't happen, ”which means you think customers are lying? If everything is fine then why don't I order yesterday, but I'll wait today to call you ??? Business nonsense, I have no confidence in continuing orders, I definitely do not recommend it !!!!!

I have a very bad experience. I would certainly not recommend the supplier to anyone. I ordered a tabletop. The carrier brought the board fixed with stretch film in 2 pallets to T, on a steel plate for heavy loads. He placed the goods in the middle of the sidewalk in front of the entrance, had the receipt signed and ran away. I tried to ask him to take the pallets away, but there was no possibility. I did not set aside enough time in advance to destroy europallets on the street, by hand, with tools. If I knew about it, I certainly wouldn't order anything from here. I would not even move the load in one person, due to its size it was not even possible to put it in the house or anywhere else. I immediately, completely shocked, called the B2B Partner s.r.o. I told the whole story to the lady on the line so she could immediately transfer me to a colleague. When I told everything again, another lady transferred me to another colleague. In a state of despair, I told my whole story for the third time. The lady on the line apologized very politely, assuring me that she would arrange a pick-up, but not before tomorrow. The situation where I have to leave the carrier's waste on the street until the next day for loading about 1.5 m2 is unpleasant for me in terms of neighborly relations. Everything is also on camera recordings. But I would last until the next day. For the peace of the surrounding inhabitants, I put a sign on the pallets about the removal and preferred to write everything in writing by email. The next day I expected a pick-up by 2 pm and then I called the B2B line again. After switching to the right colleague, I heard that the carrier did the right thing, because he cannot accept these transport aids for loading back. So I asked for help, advice, contact for a service that would dispose of the waste. The question of whether I have to pay for it myself or whether it counts that I will break the pallet with a hammer on the street counts has not been answered. In the end, the lady offered me that I could write everything in an email and try to move the whole thing to the management after the weekend and write to me. Of course, there was no administrative response at all, but I wanted to resolve the situation immediately. Do not leave rubbish on the street. I was looking acutely for a collection of excess waste in an already completely desperate situation. We even went around them, but they were supposed to be in another day. In the end, we disassembled the pallet of hammers into smaller parts in 2 people, nailed. They half filled the whole car and drove with it for a week. I just wanted a tabletop. If I only knew all this. I certainly wouldn't order and I won't do it next time either. Thanks!

No problem with returning the goods / without giving a reason within the legal period of fourteen days /. Many thanks to Mrs. Losovská for her speed and willingness. I received the money for the returned goods immediately. Yours sincerely, J. Mol

I ordered a work table, which was advertised on the website as a stock in several units, 8.12. The confirmation email stated the date of dispatch on 14.12 with delivery on 15.12. In the end, the goods were shipped from the seller's warehouse with a one-day delay of 15.12 and were not delivered until 17.12. This can probably be understood in the run-up to Christmas. Unfortunately, the goods came in a totally desolate condition, when all the components on the pallet were damaged. On December 19, I created a complaint, which after my urgency managed to resolve until January 6. The delay can probably also be understood with regard to the end of the year. Fortunately, the story was successfully completed on 11 January, when a new piece was delivered to me, now without damage. If someone told me that I would be dealing with the purchase of one desk for a month, I probably wouldn't believe it :) Many thanks to Mrs. Kateřina M. in the complaints department for a pleasant and professional approach.