Binocular - Smetanovo nám. 67

Eye surgery with a professional approach to pediatric patients.

The worst experience we have ever had with doctors and staff. The doctor should change patients from children to pensioners. Absolutely no relationship with children. With the baby, they run around from one floor to another and the whole examination is unnecessarily lengthy, while the examination could be done in one surgery and within half an hour. There is no changing table for children in the waiting room, let alone toys, etc. The reception is probably only there for decoration. When we asked about the procedure of the examination, we felt that we were bothering them. If we have eye problems in the future, certainly not here. We'd rather take a longer trip to a more distant city than go here again.

We started going to the doctor's at the age of 3 due to squinting. After five years of wearing thicker and stronger glasses without much effect, I decided to change my doctor. He told me that she should have had long after the operation and ordered us to Olomouc as soon as possible. After the operation, we adjust the diopters and work on spatial vision ... The doctor probably has a former capacity in her field, but now she is an indecisive, inseparable person. Those five years were a waste of time, money and, most importantly, a health hazard. So if you are looking for an ophthalmologist for your child, you better go elsewhere, because the staff and the environment of Binocular are "unfriendly" ...

It seems that fortunately, my son and I didn't even get to the examination because he got sick. I wrote two apology apes at the front desk, and neither of them received an answer. The day after the scheduled examination, I received a message from the reception that we were supposed to come for the examination and we did not apologize. That honestly pissed me off. I immediately sent screens of two sent messages. No feedback. I canceled my son's examination because if the communication is rude already in writing, I don't want to see the personal one.

Examination with a one-year-old child was at 2.5 hours, while there is no facilities for children (not counting super impractical mini changing table on the toilet), stairs everywhere, forget about the stroller, no children's corner, gloomy environment, staff unpleasant and very unprofessional, zero relationship with children and not a pinch of empathy. He is constantly chasing you from one surgery to another, MUDr. Benešová was constantly sighing about how to examine the child if he did not cooperate (of course, he is a one-year-old child, perhaps they should be prepared for that). The fact that this is a specialized children's eye clinic did not leave a good impression on me and we would rather find another facility where they will be really equipped and prepared for children.

11/20/2020 Today, the examination at this clinic was a traumatic experience for us. If you want to bring your baby in a pram, take the lock with you and you can keep the pram locked in the lobby. The children's eye clinic does not have barrier-free access. On the contrary, it is equipped with a staircase between each room. Maybe you should jump in advance for a few cardio workouts, because in those three hours, during which you will be suffocated by burnt and unpleasant existences, you will manage those stairs a million. If you want to repack your baby, you can do so in your stroller, which is locked in the lobby. Changing table at the children's clinic? What for? Toys, pictures on the walls, or maybe coloring books? What for? She will lose your appetite when they show you the pacification-style eye background examination procedure on your one-year-old baby with an intervention unit! Then when is your baby crying after a similar experience? Never mind, the doctor, accompanied by stupid comments, will keep you waiting even longer and will take the patients who came for you. Covid 19? Well ... if you can count to sixteen, it means you can calculate exactly how many people you spent the three hours in the waiting room. I definitely do not recommend examinations at this clinic! We have to go to the inspection in half a year. We will go to the other side of the world, but definitely not here. 21.3.2022 Replenishment after a year and a half: Thanks to this experience, I turned to the head of the Motol Hospital with the issue of daughter dermoid / dermoid cleansing in the area of ​​the superciliary arch. It wasn't suddenly "watch it", "come for a check in half a year" recommendations (where only her eye background was examined), but vice versa. The mayor invited us to a consultation stating that they perform similar procedures on one-year-old babies. We went to the Motol Hospital for a consultation. We consulted during a consultation with a young doctor. In three months, the daughter spent two days in eye surgery at MTN and our problem disappeared. One year after the operation, the daughter has an almost invisible scar above the eyebrow line. I would like to recommend one to all parents with a similar problem. Don't bother with your little baby in this parody of the eye clinic. It is only a step away from solving your problem, such as unnecessary re-examination of the back of the eye (3x cassacink in 5 months). All you have to do is give up your worries from a distance and see a qualified doctor.

I would like to thank Dr. Dostálek and the entire staff for their great approach and professional conduct. I highly recommend the Binocular Pediatric Ophthalmology Center to everyone. I was at the doctor's with my 9-year-old daughter, who was also very satisfied with the approach.

Overall, we rate the visit negatively. Friendliness at the reception relatively neutral, the nurse quite pleasant, the doctor very unpleasant and also the whole examination. You can just wash the principle of the baby during the examination, otherwise it will not work. A very strong and unpleasant experience for me, which we no longer intend to repeat.