BMW service

My car stopped charging, according to the measurements, there was little going on from the altar. Furthermore, oil leakage to the ground under the car, alarm sensor, poor heating - from the middle exhaust came from the left less heat than from the right, apparently cracked exhaust, axle check. He told me by phone that it was not a problem to come, so I drove the car there. As I began to describe the individual problems, specifically with the alternator, he immediately jumped into my speech and told me that it was suddenly min. 5500 for an alternator, for a new one from Bosh and that he will not give a refurbishment there and also that he will not give a Starline there. - Shouldn't it just be up to me what I want to put in my car? Also, when it's usually a piece-by-piece repair. In this case, because he didn't even try to say that maybe only the regulator left and that only this one could be bought. Even though it might be a debate, he could still say it, and he could say it didn't make sense, or whatever, and leave the decision to me. I didn't want to argue, so I agreed with Bosha for 5500. He didn't tell me anything else. Heating - probably a bad valve or something, ok. He looks at the exhaust and the axles. So I told him that when they did, he should call me and we would agree on what to do next, depending on how serious it would be. Then I left. After about 3 days, when no one answered, I called him what it looks like. So he told me they were going to put an altar there. After 3 days. That he will contact you about further repairs. After about 3 days, I called again and the altic is ready and that it is said that it will be necessary to replace the seal under the bathtub and under the oil filter housing. And he'll see other things then and he'll call. No one answered and so I called again after another 3-4 days. It was Thursday before Easter that they were covering it from below and that it would probably be finished on Tuesday. He told me about the exhaust that it was cracked under the katikas, but that it would be a bag of money and a repair for 3-4 days. That he has to let go of the right, lift the engine, etc. - Maybe he's wrong, but he doesn't have to somehow loosen the axle or part of it when replacing the seal under the tub? - Then you could do it all at once and not do one thing first, put it together and then take it apart again. Remedy - the shoulders are not completely in shape. Price about 7 thousand. for one. I came for the car on Tuesday. He repeated the above plus to me that he had fixed the alarm sensor under the hood, which triggered the flashes and honking just like that. The repair consisted of disconnecting the sensor. I did not receive any other information about the performed actions, consumed material, etc., which I paid for. It's just that he changed the oil when he changed the seal under the tub. I don't know if he changed the filter. And a new coolant. After paying, when I left, I asked where my old gazebo was, that I would have it refurbished and kept. Only then did he tell me that he was with the seller, that he had to leave it there as a counterpart. That everyone does that. If I want him, the 1500 deposit. I picked it up and left. After 2 days, when I drove about 150 km, on the way to the highway at 160, the hand of the thermometer over 90. Later, when checking the oil level, I found out that the oil was under the lower dipstick. Puddles of oil again under the car. Cooling problems constantly - overheating at higher loads. Total repair time about 12 days. Negotiation for the 4th Price 13200. Since I did not receive complete info on what he was doing, I do not know. No proof of payment - he didn't even ask if I wanted it. This is my point of view. let everyone make their own judgment. Maybe it will help someone. The owner's answer is a simple lie !!! I did not receive any invoice. Negotiations, catastrophic approach. I do not recommend anyone to have the car serviced by this service.

No handover protocol, no specification of the repair price in advance, loss of 2 washers, changed nut and bolt from the exhaust part. copper paint, not cleaning the area after the operation, scratched the fender with fine hair despite the cover against scratches because it is dirty, engine oil changed when the engine is cold.

We have 3 BMWs in the family and after the experience with the older BMW daughter in this service, we only drive here. So far, other cars only need guarantees and they are also fine here. It's not entirely about money, but about the approach we've been missing from an authorized service center for years.

Cleaning of suction and EGR valves on N57. Top quality

At the beginning, Mr. Kotrbáček was very nice and friendly, everything went well for the routine maintenance of the vehicle. However, when the panoramic roof broke, Mr. Kotrbáček charged a relatively expensive repair, and immediately upon the first use it turned out that the repair was unprofessional and the panorama was still inoperable, not to mention that the car's navigation was damaged during the repair. Initially, we tried to resolve the situation and complain about the repair - after countless excuses, the panorama and navigation are still inoperable. Not to mention the dirty interior of the car. If you want more than an oil change, you'd better pay extra and use another car service - this one will cost you several times more in the finals.

Mr. Kotrbáček is really very nice, friendly and eloquent. I had a great feeling after the first visit, when Mr. Kotrbáček ordered me on the phone in about 10 days, I was pleasantly surprised by the question if I was in any hurry for service, that he could fit me somewhere earlier - a really nice gesture. I did not receive the invoice, only paper 10cm x 10cm, where the amounts for service were listed. For 4.4 liters of oil (I have a 3 cup) and filters (cabin, air, oil, fuel) he said 5 thousand. It's not enough, so I asked Mr. Kotrbáček if he only put the MANN FILTER (OEM) filter brand in my car, as we agreed before the service, he even showed me at the exhibition, where he had boxes from the above-mentioned company on display and added that puts only MANN FILTER in cars. This calmed me down and I went home happily. The second visit was connected with the replacement of the seal of the oil filter housing - the price of 4.5 thousand. He did not give the invoice, where there was only the total amount without a breakdown of the price for materials and work, after the inquiry. A year and a half later, I decided to replace the air and cabin filter myself, it's not difficult, in 40 minutes it's done for a layman. I bought MANN FILTER filters (Made in Germany) and lo and behold, I pull out the air filter and it says FILTRON (Made in Poland), which can be bought for the cheapest price of 172 CZK, the air filter from MANN FILTER costs the cheapest 530 CZK - the difference is about 360 CZK for one filter, quite a strength. The cabin filter also did not disappoint and I pulled the STARLINE brand from the car and therefore no MANN FILTER, I could not find the price of the STARLINE filter on the net, I estimate it at CZK 100-150, for comparison the MANN FILTER cabin filter costs the cheapest CZK 353. I haven't changed the fuel filter yet, but I'm looking forward to changing it, what kind of Polish will I pull out and finally put something of better quality from Germany. Unfortunately, neither the oil nor the oil filter is able to find out what was possible there. I wouldn't be surprised if even the oil filter housing seal was neorigo from Poland. I am sorry that I burned the chorus like this, when Mr. Kotrbáček was sympathetic to me and acted at first glance seriously, unfortunately only to the eye.

I'm driving here with my third car. During the whole time, I solved almost everything from the replacement of the windshield to the general engine, always repaired without problems according to the agreement. I always get to choose which repair variant to choose, and thanks to that, Mr. Kotrbáček has already saved me money several times. He can be seen to have a lot of experience. Perhaps the only thing I would recommend to Mr. Kotrbáček is to clean his office.