Boháč Milan - Chrudim

Excellent approach to customers. Hassle-free negotiations and agreement. He always tries to meet and fulfill the customer's wishes.

Uncomfortable staff. I came with a request to mount defend lock. I heard about the half-year waiting for delivery. Two days later I was happily taken elsewhere.

I waited a long time when buying a new car. After the takeover call, the car had no ordered equipment. And the owner had a rough deal, so they buy another car from the competition.

I have been a customer of Renault Boháč since 2013 and I cannot complain. The company has always addressed my requirements to my complete satisfaction, including the willingness to take me / pick up from home or provide a replacement vehicle. I have always met with the most helpful and friendly behavior and the effort to meet me. I service an older and used car at Boháč, so cheaper parts prices apply to me. Based on my own experience, I can only recommend the company.

Two months ago, I ordered due to accident insurance to take a photo of the car and install a GPS unit. Reportedly, a colleague had a vacation and they will order me in two months. After another telephone assurance that in two months I really sent them the documents to order the unit and a coupon, again with the exact date on which we agreed. On the day of the date when I had to take a vacation at work, they ignored me for a while at the reception and then told me that he didn't know at all that mma was coming and a colleague who was doing it was on vacation again and I had to call and order by phone again , no excuse. He says he can't do it and he's not even able to take pictures ... So if I can recommend this company, I never want to see it from a distance. It is possible that you will arrive and they will send you to pr ... and you will have a problem with the insurance company like me ....

Thank you for the professional approach of the staff and the generous behavior of Mr. Boháč

Communication and respect for the customer at the freezing point..asever we are not worth the effort ... Banality..tire tires and replacement of cracked bulbs .. they have a car from 8 in the morning .. at 13:15 we call when I can stop for the car , you will be DONE in an hour ... okay, great ... at 14:45 I will come for DONE CAR ... Upon arrival I will find out that the car is not overtaken, because the tires were destroyed in the spring and somehow they did not tell us .. so 14 days ordered a car to take over and no one knows that there is no tire ??? .. what can be done..pan send me out to wait that they will go with it..after 15 minutes of waiting I will not stand it and I'm going to be reminded..a Look ... Someone decided that when the car wasn't over and it's done..that they replaced the broken light bulb .. again that someone would bother to say something ..God God .. it was 15:10 and I still didn't have the car? I don't understand what this approach is ... but 1 star for evaluation is a lot ... here I would give so minus 10 ? and at the same time just so little..it needs to communicate with the customer..self and not wait for a person to start coming

The first visit was a service inspection after a year of purchase and, at the same time, the repair of the crashed rear bumper. The recommendation of the insurance company was also to inspect the wheel and disc (geometry) and their possible replacement. The meeting was arranged, all the details were communicated in advance. Unfortunately, nobody knew about me when I came to the service. I was told that the service worker is ill, I have to leave the car here and he will be repaired after his return. When I picked up the car, I did not receive any protocol about the work being done, no record in the service book and when asked what they were doing on the car, the answer was just “everything”. The wheel and the disc were not changed, the geometry result was not communicated to me. After requesting the protocol and the geometry result, I was promised to send it over the phone. After another waiting and another call, however, the service worker turned and said that the protocol is not issued with the OK result. Nor did I receive the promised protocol on the work done. After about a month the whole side of my car was damaged by the vandal, I decided to give the service a chance and I wanted to arrange a date for the meeting and repairs. Unfortunately, I tried in vain for about two weeks - the phone service worker did not answer and did not even call back. Probably the tenth phone call, which was supposed to be the last one, was successful. Before the originally agreed date of picking up the car, I learn that the repair will take longer, which I accept. Unfortunately, I later learn that I have to wait about a week longer, because the paint shop lost parts of door handles, which must order from France (these lost parts, of course, did not forget to bill). Therefore, the agreed date was further postponed. I picked up the car, unfortunately the check of the work was made impossible because the car was not washed. The next day, after washing the car, I found that plastic and rubber parts are painted, the door around the rubber is clearly visible transition of the new paint. In addition, the rear bumper was scratched and about 5 cm of paint was not polished at all. The black plastics were soiled from the paintwork, unfortunately on the other side of the car, which makes it clear that the car was not covered as it should have been. The missing CZK 600 from the compartment in the car interior is also the icing on the cake. It is common in authorized workshops that workers do not access the storage compartments - in case of exterior painting - or when painting the car, workers should not care what the compartment is hidden for. After finding all these defects, I tried to contact the service worker again, unfortunately his non-communication was repeated again. Only after sending the photos it was acknowledged that they were repaired for a complaint. I did not even mention the missing money for myself, the service worker only told me that it was a claim against the claim and hastily rushed to the rehearsed answer that they were using an external paint shop and he was not responsible for the car. Information with an external workplace is absolutely irrelevant, as the car has been taken over by an authorized service, which is responsible for it at all times. Since I was interested in bringing the vehicle back to its original condition, I agreed with the complaint and a new additional repair. When picking up the car, the bumper remains in its original scratched condition, the plastics also remain dirty, the paint transition near the windows is easily repaired, but is still visible. At the point of scratching the bumper, only the worker salted a finger and began to paint "smudge" - unexpectedly repaired in this way, so the bumper remained scratched. This was the imaginary last straw for me. The fact that I have to pay for my work is really funny. After a long time, there was still no invoice for the deductible - I thought that after such “messed up” work, they only invoiced the amount to the insurance company and would no longer invoice the deductible. However, after about six months, the originally non-communicative service worker picked up the phone and told me that I still did not pay the repair invoice. After a lengthy agreement, the worker finally acknowledged that he had not sent an invoice. This is a beautiful example of his reliable work.