car ID - Popelova 550

Everyone has the right to their opinion, I visited this service with my car twice as part of the warranty inspection, the penultimate and last. The penultimate inspection was ok, so I decided to do the last warranty here. It is interesting that right after the last warranty inspection, the bearing in the rear wheel started whistling, but what was my disappointment when I went to my mechanic to look at it and instead of original bearings from I had a Polish AT on both wheels of Toyota, which you can't buy for some time ... thanks for this experience !!

Since buying a new car, ie for two years now, I have been driving to Toyota to Vídeňská in Brno. The approach was always cold on their part, it was almost impossible to call them, negotiations with Mr. Živěla depended on whether he slept well, otherwise he is arrogant, annoying, one feels that he is actually annoying there ... After the second regular service inspection , when everything was fine, after three weeks they contacted me by phone saying that I allegedly had a cracked cuff at the front wheel, when asked why they didn't fix it, they didn't say when handing over the car he told me that he only noticed it now in papers ... No comment. That was the last straw. That is why I visited ID Auto Brno yesterday based on references on the net. The almost immediate response to my email from Mr. Dvořáček pleasantly surprised me. In retrospect, when I compare the negotiations and approach to the customer by the travel agency at Vídeňská and here, I wonder why I haven't been here for a long time. Mr. Dvořáček's professional and at the same time human approach was really something that is already disappearing nowadays and is not a habit. Although this was my first visit, when the procedure for repairing the cuff was agreed, and therefore I cannot evaluate this service more comprehensively, this experience is already worth five stars. I recommend it to anyone who is considering a change of service, or is looking for service, and does not care about the feeling of annoyance.

I discovered this service by accident, because I live with Globus and I had competition from my nose. But the work there and the approach to the customer disappointed me. In ID car, everything works according to the agreement. It's worth it to go all over Brno to ID Auto! Thanks to this great service and especially the approach of both technicians, my next car will be TOYOTA.

This Toyota service surpasses most "slackers" not only in attitude, willingness, but also in the supply of parts and fluids that you have to wait for from other Toyota companies before ordering them. Thank you for your emergency help. You are the best!