Česká pošta

The mail looks pretty nice, but I don't have the best experience with it. It had already happened to me that I was recommended to write at the post office and I had no announcement in the mailbox that there was something in the mail (it was important writing where it was necessary to reply in time). If I did not call (there is also art), the letters lie there now. From this, a letter appears in my mailbox, which is intended for my own hands (I guess the green strip). Well, today I was waiting for the package. The day before, I received both mail and SMS saying that the Czech Post received the package and that it will be delivered to me the following day and the time will be specified. I counted on delivery in the morning, so I did the afternoon work. At 11:30 I was out of the box that the package will be delivered between 8:00 and 14:00. Okay, I could do it to work. I waited until 14:15 and then went to work. At 18:00, I received an SMS stating that I was unable to reach the address and the package was stored at the post office. When I tried to call the pay line, after about a minute of ringing someone puts it. I understand they have a lot to do, but it's not working at all.

Today I took advantage of the so-called benefits of the Czech Post Package. The idea for the service is good, but not completed, and I am afraid that you will stutter, that is, unless the socialist thinking of the Czech Post employees changes, that everyone with whom they are in contact must present and identify something to them. What exactly is it about? At the post office, where there is the so-called Parcel, in the hall, select "Quick parcel delivery" from the common menu, which requires typing a six-digit code belonging to a specific shipment to be picked up, the recipient will appear within a few seconds, confirm and confirm the confirmed code between the asterisks. and acknowledging sending the pickup request. In a few seconds, a ticket with a serial number is printed. You wait about 5 minutes to call up your own order. Quite good until this stage. Unfortunately, the impression of a well-meaning service is explicitly spoiled by the counter at the counter, which I give the number to which my code is tied, so that I can dictate the code to her again. They say there would be more of us… Is it as if more people have the same dispensing code and the same serial number? I ask… The worker does not respond and keeps asking what your name is… I answer angrily and reach out for my shipment and leave in disgust. So what's the problem with the famous Czech Post Package? 1) The pick-up code, which should be bound, and probably also tied to the client's order, must be communicated again at the counter. This duplication lacks the logic of entering the code when choosing so-called fast retrieval. Just enter the code once. Either when choosing a speed dial, or dictate it to a worker at the counter. According to my post office worker, they know the order in which the shipment is tied, but they make sense and delay. 2) If, according to the code in the Package, it is possible to pick up the shipment for a third party, why am I asked, what is your name? What's the woman behind the counter? Does who fill in the statistics, who how much or reports to some STB? If already, you should correctly ask who the shipment is for. 3) Conclusion, the idea of ​​the Balíkovna service is good but unfinished, either the management has no idea what a quick selection of shipments should look like or the post office employees do not pay attention to what is expected of the new service, ie they do not use the system and ask stupid questions about and verify verified. And this is again a sign of incompetent leadership.

Such a thing happened to me. I mistakenly stated the wrong descriptive street number of the recipient on the registered letter. I used a phone line starting with 900 ... I was connected to this extension. The lady was nice and passed on the contact to the head of the delivery service. I agreed with her at the correct address and the letter was delivered in order. I saved time and money by returning the letter and resending it. So thank you so much. Monika

If I don't have online tracking from an online store, I don't even know that the package has arrived. No one bothered to ring, call, or at least leave the ticket in the mailbox. At least that ticket in the mailbox should be the duty of every postman. If someone doesn't like the job, let them change it, I understand that shipments are a lot, but they are the slowest and most unreliable of all delivery companies, and they have at least the same expensive services. I definitely do not recommend this company.

They leave the package in their hand without trying to deliver it and without a letter in the mailbox. If the consignment numbers are not from the e-shop and I check, the package will return. And this has happened more than once. Do not use Czech Post. Never and for nothing.