Cestovní kancelář FISCHER, eTravel, Nev-Dama - J. Seiferta 147

Super travel, great choice of tour.

The attentive staff is a pleasant environment

1. The delegate waited at the exit of the airport (I think he should have waited at the exit of the Gato - plane), so older people who do not speak English so well were logically lost and we waited 2.5 hours. 2. We arrived after midnight local time with a sleeping child and we were then told that we could not go to the original 5 * hotel because it was overbooked and that they would accommodate us in a worse 4 * hotel in the city (not by the sea) at 10.00) to our hotel. (I don't care if it's a hotel or travel error!). The delegate did not go to the hotel with us and neither the Czech delegate was expecting us, we did not even know in the middle of the night in the UAE where we were going to sleep. We've had a shock! We got to the hotel at half past four local time (fell asleep at half past five) and didn't really get up with the baby in 5 hours. We had to take a taxi to the hotel and pay with our own money. Again, in the morning neither in the hotel in the city - 4 * nor in our (paid) - 5 * there was no delegate. 3. In the whole week we saw the delegate once and he told us that he would not sign any complaint protocol because it was 160 people and that we should deal with it on arrival. Then we learned that this applies to almost every guest from CZ who goes to this hotel from CK Fisher! 4. Departure - again when transporting to the airport - NO DELEGATES, we drove two buses and took the other bus to the wrong terminal and people had to transport themselves to the correct terminal. Delegate nowhere. Despite this, we enjoyed the holiday but through a lawyer I make a complaint and I want to pay for: - stress and chaos on the arrival we have suffered - 1 night in a worse hotel than we had paid (instead of 5 * we stayed in 4 *). Until we talk publicly and write these reviews everywhere, it won't improve and they'll do what they want with us. I doubt they would ever afford it to UK or DE tourists. My recommendation: In these cases, insist that you want to be accommodated where you have paid and do not let the TA blackmail. If we didn't have a sleeping daughter with me, I would definitely do that!