CHESTNUT-COFFEE SERVICE - sale and service of coffee machines - Partyzánské nám. 1738/2

Repair time 4 weeks, document not issued even on request, the price for cleaning the coffee machine is completely exorbitant. Although I'm not prudish, but waiting behind the glass door and watching two people drinking coffee inside, veil-free service and arrogant behavior on the phone, I really don't want to experience this anymore.

I do not recommend this service. Communication bad and long repair times.

Professionalism, speed, willingness and helpfulness !!! ? What more could you want in the service where you take your beloved coffee machine .... negative comments of some customers are more comical than true?

I am satisfied with the service, only a slightly longer repair period of 7 weeks.

I definitely do not recommend for me, at first you will not call, when he calls you back so weirdly nods to bring a coffee maker. When handing over only a record of my "diagnostics", what is it like and serial number and type of device. No photo documentation of the device (why maybe?) After 3 weeks they call that the device is repaired with the message what and for how much ... After my arrival we searched for my coffee machine and it turned out that it was actually a repair of another device and mine is not repaired yet, that no one was looking at him. In doing so, I found out that "my" coffee shop is dirty, scratched and did not correspond at all to the state of my imported. Meanwhile, one tangled up claiming that they were watching the other that no, once I had to pay for the repair, I could not go by card , upon arrival, everyone agreed that no one had done anything with him ... I was simply told that he brought him here like this and this is mine ... the photos I had were swept from the table, that what I would like after 4 years of age and that abrasions are actually drops of water, notwithstanding the fact that the water container is rusty and clogged with limescale, where it would be taken there, we have soft water, among other things, it smells of smoke and we are non-smokers ... that I'm not mistaken about the condition, they sent me somewhere politely and that I should prove it to them. Unfortunately, even my photos were not convincing for service or the customer line (they only solve warranty repairs). I left the coffee machine there so they could look at it, and the very next day an SMS came that it was to be taken over. They claimed it was fine, functional and clean. I had to thoroughly clean the coffee machine at home, even though they claimed to have done so. In a nutshell, let everyone take a picture for themselves. Another has experience, taking pictures of everything before handing over and a list of status confirmed by both signatures.

Completely professional service and perfect communication with the customer. DeLonghi ECAM 45.760W coffee machine, which I bought at Datart shop unfortunately during the first 14 days started to show a defect (water under the coffee machine on the kitchen counter). I delivered the coffee machine to service and was expressly REPAIRED (under warranty) despite the heavy workload! It was a damaged seal during installation in production. Today's truly unprecedented approach. I will definitely turn to KAFE SERVICE KAŠTAN, I hope only with regular maintenance :-)