Citen s.r.o.

I have visited twice and I have always been informed by phone what is happening, how much it will cost and what the condition of the car is and what would be good to repair. I have no problem with this approach. 1000 km after repair and still in order. The approach of employees is fair. Xsara picasso v. 2000.

Cheaper than authorized service, yet the same quality. Negotiating great, gives you a choice of multiple component options. In my case, the clutch was replaced. All right. One star down for promises (the next morning you have it), it wasn't until the evening.

It is harder to park, after a previous call it will be in the company's yard. You will see directly the people who will repair your car. Without the anonymity of large services. Fan quality work, prices available.

Service - professional approach, helpful dealings, quality repairs. The only minus a longer order period (but this must be taken into account by experts who understand this today).

The telephone appointment went very well. So I brought the car into service and we agreed to replace the rear brake cylinders, including the shoes, for a preliminary price of 4500 CZK with VAT. On the same day, they called me from the service station that it was also necessary to replace the cable ducts and rear brake hoses for a total price of approx. CZK. I agreed and was glad to be alerted to their poor condition. We agreed to pick up the car the next day, as I was ordered for the MOT the next day (Friday morning), it expired on the same weekend. The next afternoon I went for the car, when another service technician (than the one who received the car) told me that he knew nothing about the repair and had only one instruction to get the total amount for the invoice from me. Then I protested a bit against the total price for the repair, which came to me higher than agreed by phone. In the end, I paid this amount and I would wish a lot of success at STK, with the proviso that if I have problems with STK, I can contact their service and they will arrange it for me. The next day at the MOT, I was told that although the brakes are new, the connection between the hydraulic tube and the hose is not tightened enough on one side and the brake fluid leaks when the brake is applied. Since it was Friday and I needed to have the MOT ready, I had to have this connection tightened at a nearby service center. The same day, after working hours, I was still on the phone for service, when my phone was finally hung up, with the proviso that I should stop on Monday. On Monday they told me that now I have it the same, so any compensation is out of the question (however, the freshly leaked brake fluid was clearly visible but they would have to want to see it). However, that was not all, after about 3 months, when the parking brake was applied, it stopped braking. Previous experience has told me that I will have to fix this problem myself. Therefore, after disassembling the center panel, I found that the ropes in the cabin are very short and the nut that kept these ropes taut was probably mounted on the full end of the screw and therefore fell off, see photo does not brake. In my opinion, the ropes in the cabin should have been longer so that the mother could be deeper in the bolt, but everyone in the car would have to do everything themselves.

So far, always satisfaction. Every time he tries to meet me. Repairs are high quality and reasonably priced. You can usually pay by card, but the last thing that happened to me was that the terminal didn't work.

Very helpful and dedicated approach, perfect service! Thank you very much!

I have been using the services of this service for years and I am always maximally satisfied. They always cater to me and have excellent prices.