CSOB The Czechoslovak Commercial Bank, Inc. - Dukelská brána 4361/5

I waited 1.5 hours for the envelope with the new card to be handed over.

Long wait, but really long. Everything else was on 1.

Today is a tragedy. I understand the holiday traffic, but waiting for 3/4 hour at the box office is appalling. Don't they have at least one extra cashier? Eventually I leave after an hour and there are 5 clients in advance

As a client, I appreciate parking directly behind the branch and helpful staff

Absolute tragedy. The fact that today, I think both the 21st century and Covid, forces the bank to go to the branch in person to write an order on a piece of paper and throw it in a box with the words Collection Box, just to transfer your own money from A transaction account to another of your accounts maintained elsewhere is in itself a big bizarre. In addition, the unpleasant and untrained staff of this branch will add the right tragedy, because after two hours they will call you that they accidentally gave you the wrong order (domestic instead of EUR) and did not notice it, even if you dealt with it all at the counter. So the trip to Prostějov is completely useless and I will unfortunately have the unpleasant experience once again. But perhaps for the last time, because I don't want anything to do with ČSOB for the rest of my life and not my money at all. 3/25/2021 the disaster at the Prostějov branch continues. I filled out an order, which I downloaded from the ČSOB website for safety at home, handed it over to a worker at the counter, because I was transferring more than CZK 100,000 and the box with the words Collection box says that only orders up to CZK 100,000 should be thrown. The lady confirmed that everything was fine. When I found out after two days why the money didn't go anywhere, it's because the lady forgot to verify the order according to the citizen, so I have to go to the branch for the third time. ČSOB will come up with complete nonsense that it is not possible to transfer money from Internetbanking, and at the branch you will come across a gang of completely untrained people who have no idea what all non-capital regulations their lordship came up with and then have the client slip on his shoes. DISASTER, really think about starting something in general with ČSOB and specifically at this branch. Next time I'm going to the branch in Olomouc, a closed unclosed district, otherwise I probably won't get my money.

Greek tragedy is nothing compared to this bench!! Letters don't arrive, endless waiting times just to confirm a signature, staff play pick-up sticks... Terrible

Today, the wife (pregnant and 1.5 years old in a pram) only needed to resolve an ID error. Praise for the lady (probably the cashier), at least she came to ask her what she needed to do. That 4 partitions working only two. After more than an hour of waiting, she gave up. In Vyškov, the matter was resolved in 15 minutes.