CykloArt - Česká 318/1

Through the e-shop I bought a helmet, unfortunately its quality did not meet my expectations. There was no problem with the return. I appreciate Mr. Vlček's phone call to verify payment information.

I would like to greatly appreciate the professional approach and assistance of Jaromír Ožana in the selection of the bike and subsequent services. I have both classic bike and pedelec from Cykloart and I have always met with great willingness to the customer.

Guys in the store helpful and helpful, plus a fix they would, of course, gradually make me prefer, so I can go to the finish without delay. Not only for us but also for our cycling club CYKLOBANDA STRÁŽNICE great thanks, and perhaps sometimes for seeing .. Ps: better for beer than for repair again ???

As for the assortment, the selection is large and the assortment is diverse. For that thumbs up in such a small town. Unfortunately, the dealings with the customer on the part of Mr. Ožana are literally sad. Answering a greeting is a major issue. Be it. A bike that was not purchased from them, after a long discussion full of arrogant allusions of the person in question, was eventually taken for service. Mr. Ožana probably goes to service his car exclusively where he bought it. Let's say, for example, to Prague, because that's the way it should be, he bought a car there. Supply / demand / market economy is a bad word and it is out of the question for you to buy a bike outside of Cykloart. Service is often considered. I recommend Cyklosport Prašivka F.p.R, where they respect the customer, they do not have arrogant allusions to you when entering and you do not bother anyone with your requirements. I am surprised to Mr. Vlček H. that this action has been suffering from the mentioned gentleman for so long. The gentleman in question is well known for his actions around Kopřivnice and especially among cyclists.

Unfortunately, I don't even know where to start, because I haven't met such a dose of reluctance, arrogance and unprofessionalism in a long time! The bike that I personally brought to the Cykloart store in Koprivnice on Saturday afternoon was old. I asked for a repair. Complete front wheel replacement, service - brake repair and overall service. I also heard that the bike has a cabbage frame and is difficult (although I think it was the only objective and technically relevant argument), the bike has no value, it is not worth fixing, because it is not good, the Lord does not like these things, because he is not happy about it ...... when I tried to explain to him the situation that I do not want to invest with a new bike that will be used only during the holidays (my son has a 6-month new bike in the place of residence) But it's old to ride with the boys on holidays down the street. Just fix it, I'll pay extra especially if the front wheel is in order and the rest. He went to the counter and still there stressed to me that no large investment, he does not like if the bike has less value How invested material. I didn't want to pay the deposit I wanted to pay. Another emphasis was on picking up the bike immediately on Monday, so it doesn't take his place in the store .... Since I'm out working for a week, my mother (before she couldn't) pick up the bike on Wednesday, she called me in horror that the bike was after service, but the eight on the front wheel stayed. When she asked if it was okay that his grandson would ride on it, Mr. replied: "My daughter couldn't say it" and said to my mother: Happy journey .... I would not give an evaluation for a single star: @ Castka 660KC for repair / service, of which 270 KC for Material (after a telephone conversation with the man in question: unfortunately he never introduced himself), thus correcting my man's review that Jen was a chained chain, the technician did not make adjustments .... @ I respond to the answer of the man under the review of my husband (Daniel Habesohn) half an hour's explanation? In addition, Mr. counts 10 waits for service ..... 15Min arrogance without any technical advice or objective explanation. The rest of the time, Mr. needed to fill out the repair letter and re-emphasize the early collection and repetition of the safety of the bike and the whole repair as irrelevant. Thanks for the lesson. I will avoid further visits. I hope that the review will be taken as a positive incentive to change customer service. Habesohn

The repair of an e-bike made by another company was repaired by me here under warranty (free of charge) and thus saved a lot of time and kilometers. Thank you.

Absolute .. 100% satisfaction. Gentlemen are just great ?

At the store very helpful, advise, happy to explain.