Doktor Kladivo - pouze výdejní místo

I ordered a bun and a wedge for my dad. The shipment arrived within 3 days. The order was missing a wedge. Despite the fact that I had to open and check the shipment at the branch (which I did at home), the complaints department at Doktor Kladivo came to my aid and within 10 days I had the money back in my account. Okay for me and I recommend further. Regardless of the fact that Daddy praises Dad mooc :)

The website lists the goods in stock, but is not really in stock. Delivery time more than two weeks. They are liars, I do not recommend.

After buying the fence shears, they broke down after the second use. I complained about them according to the instructions on the website. I had to ask about the acceptance of goods in the complaint. Subsequently, it was not resolved within 30 days. I had to be reminded again. The money for the goods was returned to me. However, by law, I am also entitled to postage. I no longer react to this and thus avoid their duties. Really very bad communication today .p

We shop at Dr. Hammer quite often and there has never been a problem. Delivery of goods was always fast and without problems, in case of additional questions, the staff communicated willingly and kindly. I can only recommend the e-shop.

Don't buy! Delivery time completely different than stated on the website. In addition, after a week they will write to you that the goods are not even if you do not want to order others. Unfortunately, this is also the way to do business :(

Great e-shop with good access to customers. I received the goods from the next day until the order, everything came in order and when I needed to change some data in the invoicing back, they willingly helped me on the customer line and sent the corrected ones immediately. Thank you and so on!

Doctor Hammer NEBRAT I have never encountered such incompetence, arrogance and impudence at a merchant. I ordered and duly paid via the Doctor's Hammer portal of OSCOM Trading branded grinder with a slow wheel for wet grinding. This began a carousel of lies, twists and deceptions. After installing the machine, I found a defect where the gearbox with the disc were rotated by + 4 °, which makes it difficult to use. There is no information about rotation in the documentation and in the drawing. I contacted Dr. Hammer to agree on the next steps and send them technically accurate photo documentation, saying that I would like to replace the machine. In the first e-mail, they discouraged me from making a complaint by saying that their "technician" said that it was okay and that all grinders were like that. In another e-mail, I was underestimated that the "manufacturer" was wondering what kind of strange thing I really wanted. So I contacted the manufacturer directly, who reacted surprisingly to the same information, apologized and confirmed that it was an irreparable manufacturing defect with the right to replacement, and especially surprised the procedure of the "authorized dealer" of their brand, stating that Doctor Hammer did not solve any such case with them at all. So a clear lie. I contacted Doctor Hammer with new information from the manufacturer and imported the defective product to them. When I wanted information about who they consulted with the case, there was too much twisting, and that I had bought a grinder perhaps to cause them trouble. So evoking a sense of guilt. Within two weeks, I received information in the form of a complaint protocol, which states that the complaint is properly settled in the form of an exchange for a new machine, which they send me. What was my surprise when an old, well-known defective grinder fell out of the box on me, after a thorough inspection with an unprofessional intervention in the construction of the machine, it did not make any difference. The modification resulted in a rotation of the gearbox by -8 °. So I withdrew from the contract and demanded back the money and compensation for the purposefully incurred costs of the complaint. I inform the manufacturer about their procedure, because Doctor Hammer damages their good name and I will file a complaint to the CTIA, because they do not even have the mandatory information in the business conditions. I consider their actions to be a spit in the face and a cruel mockery for us consumers. I warn against buying machines from this supplier, because if they deliver you a defective product, they will try to run out with you. David Mareček, JIHLAVA

I DO NOT RECOMMEND - Ordered for a higher price than the competition only for the sole reason that they wrote "in stock". Elsewhere, the goods were cheaper, but "to order". This is a deception, they sent the goods up to 9 working days from receipt of the order. No information, or an apology for late shipping, nothing.