DublDom Czech Republic - Olšinky

We are one of the satisfied customers of Dubldom. The preparation before the construction and the construction itself went perfectly well. The craftsmen were really professional, communicative, friendly. It is true that the whole team is very busy and the waiting times may seem long to someone, but believe me, before you get a building permit, it will work out. And the result is worth it.

Terrible, unprofessional approach to the client, zero communication, absolute lack of interest in selling the product. Last year I was with my husband on a pre-announced tour, which we came from Prague, 99% of the questions we got the answer "you see everything here yourself, I do not know the others, Mr. XY knows, who is here, but he will not pay attention to you because he doesn't have time. Here you have a business card, call him or write ". We did not call, to understand how the company (does not) work, a "tour" was enough. We no longer live in the Czech Republic, but last week I visited a family in Northern Bohemia and on that occasion wanted to show a model house to my uncle, as the product itself is good, although not thanks to the Czech branch. On a working day, during working hours, someone kept asking me the contact phone and writing an SMS "can I call you back?", Without calling back. I wrote down that I would like to come for a tour and that I have not many other options than that particular day, as I live in Indonesia and I am on a short visit to the Czech Republic. Then I received the answer "Can you come another time?" (???) I repeated that no, because I do not live in the Czech Republic and I was told that there is no time for a tour, because the lady from the store is on holiday. The next day, Mr. wrote me an sms "Did we talk yesterday?" (??‍♀️) Just to illustrate what is happening in the Czech branch of Dubldom. I think it would be good if the franchise for the territory of the Czech Republic was owned by competent people, able to tune processes, cover demand and communicate decently with customers. DublDom has great products, but unfortunately they are difficult to reach Czech customers, because few are willing to go through this hell.