Dům Kotlů.cz - Revize a montáže kotlů a tepelných čerpadel

Very pleasant behavior and professional approach. Nothing was a problem. They helped with the selection of a new boiler and arranged a subsidy. We already have installed and money from the grant on the account.

Loss of time and energy. I filled out the demand (heat pump and subsidy settlement). After two weeks, the lady called me, and from the interview she felt that she was spherical. However, she promised me that a technician would call me to wake up with me. The next 14 days of waiting, I urge by phone - the technician knows about me, he will be heard soon .... Ever since waiting for Godot (already over a month). Not like this!

One star for a sales representative who is trying to solve a problem. But that's all. I will not go into detail here. Just if anyone wants a boiler / pump with professional installation and subsequent training, definitely not this company. This company only resells, is looking for various techniques who don't really understand it, etc. You'd better do everything on a turnkey basis. Here you have to arrange everything yourself. It was a huge mistake to choose this company.

Unfortunately I have to give at least one star, otherwise I would not give any. This company is one big tragedy, if you want to save time and nerves, be sure to look elsewhere. Apparently no one understands ATMOS boilers from them, every technician says something different, and since September we've been drowning only a week of taste, otherwise there is a technician at our place and solving some problems. For example, the constant jamming of pellets, today the lady at the reception told us that this defect should be corrected by the customer himself. However, we did not receive any training and there is an 83-year-old lady in the house who will hardly install the boiler. We wanted a fully automatic boiler without worries, advised us this, that it will be necessary to release the tank any moment but no one has told. Despite the fact that frequent pellet jamming was due to incorrect installation !!! After the visit of their chimney sweeps the cable was cut by an electrician and the chimney was filled with highly flammable assembly foam. photo. The only positive thing about working with this company is that we didn't burn out. The owner does not communicate absolutely, although we asked him to solve the situation. The ladies on the line are arrogant and impudent. For example, Madam today told me that she wanted to have as much time as we could when we could call them every day and claim our rights. Another pearl was that it is not - 20 ° C so what we complain about. And yes, I guess I was on the phone, in a rage of fury, said the dude, but I think, given their behavior, I was still very decent! We will try to make this case public and no other customer will arrive. If you have the same bad experience, I'll be glad if you contact me.

After the pot, we were contacted by a lady who really understood the issue, they provided us with a subsidy for the replacement of the boiler exactly as promised. Communication with the region was a long elbow, but it worked.

I called twice that I wanted to inspect the chimneys, once they called to come and not come. I called for the third time and again without results

I have a condensing boiler and a subsidy from the company. The installation went smoothly. Only the region got a little angry, but thanks to the lady who handled the subsidy in their company, this was also successful. Well, what can I say, I have a new boiler room for a fifth of the price;)

I do not recommend they said that we will bring the boiler at once but we brought it in about 5 parts it took about 2 months before it brought everything.