Dusek Kitchen - Novodvorská Plaza

Best Cuisine

Nice showroom.

The willing seller has dealt with everything. Wide sortiment. Unfortunately the price was over our budget. Higher price is given by higher quality. I needed to rent the line, so I chose a cheaper option, I would certainly choose a higher quality for the new building :)

Very willing to help and advise in choosing. We came up with our own idea, which we managed to fine-tune to maximum satisfaction.

Very bad customer experience, in no case do I recommend it to anyone. A small-town family business without competent management and without professional organization. They demand payment of the entire purchase price, including assembly before the assembly of the lines, they recommend untrained non-professional cooperating persons for preparatory work, eg electrical installation of kitchen units. Claims for defects based on their recommendations, reject the responsibility for unprofessional installation of preparations and then stop communicating. They do not reply to e-mails, it is not possible to contact the company's executives by phone. This customer review is completely objective, true, it is based on dozens of emails sent by me and countless attempts by me to permanently and correctly resolve the complaint caused by their recommendation of an unskilled craftsman. The answer of the study with reference to subjective impressions is meaningless and with their detailed and inaccurate interpretation even superfluous here. The only one damaged in this "great" business case is me, the customer. Never again.

A very controversial experience. On the one hand, very nice behavior, on the other hand, a completely unprofessional approach. I bought the kitchen from the display and I was just out of the question to notice that the sink was without a siphon. Like I can buy it anywhere. But the error of the footbridge. Perhaps all the sink manufacturers I approached were amazed, because sinks are always supplied with a siphon and accessories that belong to the sink. At least I wanted a type of sink from Dušek kitchens for that account. I only received it after several phone calls, emails and one unfounded complaint - I was notified. So I could call all the suppliers of the sink to find exactly what I needed. Siphon including overflow grille. When ordering, we selected a refrigerator from the catalog for about half an hour, but somehow the master did not manage to put it on the list, so they brought the kitchen without it. When I complained about it, they still laughed at what I was complaining about when I didn't order it. Just a customer for a jerk? So moooooooc be careful what you sign and you have to be an expert on everything so that you don't get fooled. It was similar with the assembly. The kitchen with assembly is not completely with assembly. Some items have to be paid for on the spot. And I'm not talking about the fact that the assembly company made me so large holes for the drawers that the drawers then fell through them and could not be attached. But of course the kitchen owners don't do that anymore, so poor electrician. On the other hand, they came out to meet me with tossing some blocks of furniture elsewhere. How else but for an extra charge. But that can be understood. Their inexperience in the fact that the lacquered door should not be cut with a maflik, so it totally broke me. And when they replaced one piece of the red kitchen with another, otherwise colored, I didn't even have the strength to complain. In addition, you have to pay for the entire kitchen in advance, so when making any complaint, you, as a customer, always pull for the shorter end. But not to blame only the mistakes. In the end, the kitchen looks quite nice and we'll see how long it lasts.

At the Dušek kitchen studio, we ordered a kitchen in the order of hundreds of thousands of crowns, but NOT EVEN AFTER THE MONTH !!!! the laminate began to peel off at the shelf. We tried to complain about the shelf, but our complaint was rejected based on one photo sent from the table. We tried to solve the situation, whether it would not be worth going to the kitchen to at least look, but we were quite strictly sold. The detachment of the lamina is said to have been caused by moisture, so we can blame ourselves for the defect and there is no need to drive to the place at all. I don't think the cause of the damage can be identified from a single photograph, and that moisture in the kitchen should cause the laminate to peel off the cabinets?!?! Anyway, the way of acting seems very unprofessional to me, even hostile. That is why I would definitely not recommend the Dušek kitchen studio to anyone. PS: ON THE BASIS OF THE ANSWER SENT FROM THE STUDIO, I CONCLUDE THAT, IF YOU DO NOT WANT YOUR KITCHEN TO BREAK INTO A MONTH, DO NOT BASICLY USE A KETTLE, OR DO NOT WELCOME. DON'T GIVE GOD IF A MAN THOUGHT TO COOK IN A KITCHEN !!!!!!