e-kondomy.cz

We ordered the goods 5 days ago (the page stated it was in stock) and so far we have not even handed it over to the delivery room. So from the birthday gift will be a gift 3 days after the birthday thank you. never again through this site.

Always complete satisfaction, great prices, fast delivery, a gift to buy and a discount on the next purchase ⭐ I definitely recommend

Satisfaction, communication is a bit haphazard, but after 20 missed calls, they called me back after about an hour.

Although I was forced to complain about the goods, everything was handled quickly and I was very satisfied.

As for the speed of the expedition, the discount promotions, they really can do it. But when it comes to returning / exchanging goods and RESPONSING to email, solving a customer problem is lagging behind. Right from the region of evaluation, I must point out that even if they have a website on the eshop, call 608 655 001, so it will always pick up a vending machine that will refer you to @. And it's not new, it's about 2 months. If telephone availability information is out of date, why do they have it on the site at all? Despite the fact that you cannot claim a refund for the goods from them, because it is of a special nature. In other words, for me as a customer, it completely loses its meaning to shop with them. Even if you don't get into a gift and the dear half tells you that he just doesn't want this (eg nipple clamps). In total, I returned 4 things, there was no underwear between them. Price approx. 2500, - I'd rather go to a competition like the Pink Elephant or Erotic City, where special goods could be returned without any problems and customer support is completely elsewhere. Although the prices are more expensive, in this case I really do not mind. The goods I sent for return were sealed, in the original packaging, unpacked, no signs of use. Otherwise, I want to justify why I do not consider their customer support to be professional: 22.12. I mailed the package to EMS. I climbed in within 14 days to return. According to the trace number, I found out that 23.12. was delivered. 5.1. I wrote @ whether the package ran out of order, I wrote the trace number, the order number so that they could trace me. 6.1. they write off from customer support that I have to wait, because all requests are processed gradually and as they reach my request, they will CALL me. 20.1. it was already strange to me (I also looked at spam and promo mail), because no one answered me and I wrote an email, so it looks like, in business conditions they have 14 days to return the goods from the date of receipt of the request (which in my case was 23.12). 21.1. write from support: Good day, We apologize for the delay, unfortunately at the end of last year we received a large number of requests, which we deal with gradually. Could you please write us if your name was stated on the shipment? I immediately wrote off, sent them an invoiced invoice with the account number - the same one that I attached to the returned goods. SINCE THIS TIME, NO ONE called me (either by phone or @), nor did they reply to my reminder email from 24.1. Today 26.1. I received an SMS from the courier that I have the last day to pick up a package from Healthcare (e-condoms). I picked up the package that day and what an unpleasant surprise awaited me that they REJECT the request for a refund for hygienic reasons, because no refund can be claimed for underwear and erotic aids that fall into special goods. It is also interesting that the complaint protocol states that it was settled and sent on 11 January 2021, but according to the courier, they received the package on 23 January. In other words, the data absolutely does not fit and none of the customer support was able to answer my question. And I tried to communicate with them as much as I could - I wrote emails myself. No one called me, as the young lady promised, and the other one probably didn't know what to go for. Because how can you client 21.1. ask if his name was on the package when 11.1. the request has been processed and 23.1. sent the package ???? After all, he sees the whole thread of conversation that started on 5.1.2021 This is my first bad experience with shopping through the e-shop and what this e-shop shows is ridiculous.

Edit: By some miracle, the courier delivered the order on time, even though he claimed to have delivered it the next day. So the delivery went flawlessly :) Original message: Nonsensical / deceptive delivery guarantee within 24 hours, courier services are unfortunately not able to meet this time, the standard delivery time is 48 hours. Otherwise a very tasteful assortment, a pity for the administration.

Very pleasant and helpful approach to customers. Very good customer service in the Czech Republic. I recommend.