Elektroservis Menčík

Terrible control room, no technician contact, 750, - per as a fault finding. And the pardon, the owner's reaction to being absent, accuses the customer that he was not decent. So I ask, I just wanted to know if it is possible to talk to a technician, what is his experience in repairing a particular coffee machine. This was not possible because everything is handled by the dispatching center. Mrs. doesn't know what it is and how much it could cost. This is clear I understand. I just did not want to throw away 750, - for info whether it can be repaired. So I can't evaluate the service nor did it. Just one phone when the technician would tell me yeah we repair it pays, don't throw it away. Yes I understand that it does not see but the fault was quite specific. Well, there are others. So Mrs. pardon, dispatcher, I dared to speak to you. I recommend using a dictionary to interpret the word decency. Have a nice day and a lot of success in business.

After today's visit I absolutely do not recommend this shop / service for other services. 2.7. In 2019, I took over a repaired Espresso De Longhi ESAM 35003 coffee machine, according to the employee "at the desk". As the employee was unable or rather willing to test the functionality during the handover, I left convinced that the coffee machine was working as intended. We did not use the coffee machine until last week due to a foreign trip. After switching on I found out that it does not work, so I took the coffee machine back to the service, thinking that there will be a mutual agreement on what to do next. Mrs. "at the table" very arrogantly said that it can not be a claim (without first mentioning the claim), because the original description of the defect states that the milk feeder does not work, does only presso, otherwise nothing. Therefore, they replaced the milk container and nozzles for 3.425, - CZK (of course they did not return the removed parts). At the same time, the "lady behind the table" said if the coffee machine is not working, it is another defect and we have to pay 650, - CZK again for diagnostics and then they will repair. Finally, I accepted this and to avoid further irregularities (Mrs. "behind the desk" demanded an accurate description of the fault), I asked her to connect the coffee machine (I left both coffee and water in the coffee machine) and together describe the fault that appears on the display . Which she decisively refused to describe it exactly personally, and she would transcribe it in the order sheet. I refused this and said that if I had to pay 650, - CZK for diagnostics, this should be their work. I admit that during such arrogant conduct I was running out of patience and I asked for a complaint procedure and a warranty period for the repair made by them. She was unable to respond to this at all and stated that they do not actually provide a guarantee when they only pay for the material, which is different (parts of De Longhi products do not know the warranty period at all) and no warranty is applicable to work. I have the impression that she had no idea about the guarantee under the Civil Code. This service disappointed us with its approach and I have not seen such arrogant and unprofessional behavior for a long time. Simply, never more ... Contract No. 5689 I.Rasin

This service is very bad you can fix your dear thing, arrogant behavior lady who receives phones and writes orders, another thing after a month they will call you that you're done, you come the thing is already packed, so I say I want to see how it works, a terrible problem but they will do and show you, the next thing is that the replaced parts will not even show you, so I do not know if what he writes on the paper he will give you, it is. Never again.

ATTENTION!!! Arrogant behavior! He wanted CZK 5,000 for 2 hours of work. Never again Elektroservis Menčík! It uses old and ignorant people in the field and then stretches them nicely! I do not recommend! Don't call him at all! Dissatisfied customer

After a month and a half from the receipt of the product for repair (they want a deposit of CZK 750 in advance), they were not able to tell us approximately when the coffee machine would be repaired. Unpleasant to arrogant service.

Unbelievable approach to the lady on the phone. I refuse to contact me with a technician.

Mr. Menčík's outrageous arrogance, either over the phone or in person. They are not able to let a person talk, to express their opinion on what and how is happening with the refrigerator. I told him that I had thawed the refrigerator for 4 days, then he would use as an argument that I had only thawed it for 12 hours. Does not matter. In less than a year of use, 5. complaints due to one and the same problem. Never again, I do not recommend.

Owner Menčík is an incredibly arrogant man. He is absolutely not interested in how he should treat the client. I believe that this approach will not be on the market for a long time. I called the technician 2 minutes after I had the phone missed, he politely asked him that I really needed service, but unfortunately he didn't care at all. It is said that the case is closed :( I filed a complaint with Whirlpool. As can be seen, according to the reviews below, the company is really of poor quality.