ELIS DESIGN - Tyršova 52

The two stars are not for the products but for the store as such. Three orders, two of them wrong .. The first shipment incomplete, no information about the number of packages and the associated search for where one package is, the second was damaged by the packaging, not to mention that it was a pillow in a swing, the third shipment again incomplete without information about number of packages .. Beautiful products but service ?No apology, call back .. Unfortunately for me a big disappointment .. Next time I choose the competition ..

Unfortunately, the nice and helpful approach of the ladies from elis design did not save the overall impression. We ordered a bunk bed of a house and other smaller pieces of furniture - these were mesh except for a few details, but there were a number of manufacturing errors with the bed: - the package did not contain instructions, we had to print ourselves - 2 parts were missing, we had to complain - some beams were badly cut and due to the fact that they did not fit, the bed was not stable enough, we had to ask for new ones, they were already ok - the screw holes were not drilled straight (eg the steps on the ladder were therefore crooked), some holes were not drilled at all. We had to document everything and ask for a complaint, it was handled without any problems, but the compilation was a horror. At the same time, we would like to point out that the design solution is not happily chosen. The use of only a screw and glued pins is no longer used, we do not understand why they were not inspired, for example, by Ikey. The ladies tried to correct the mistakes and sent new parts, but unfortunately again not completely complete. We don't even want to deal with that anymore. We got a mirror and a pillow as an excuse, unfortunately the pillow can only be used as a decoration, it is too thick and hard.

Since it can't be without an asterisk, I'm giving one. I ordered a cot for the price of 12,000. It was pure disappointment. If I omit the non-observance of the delivery deadline by two weeks, ie by 50% of the declared delivery time and the unhelpfulness of the worker during the emergency, because it was necessary to coordinate construction work at home, etc., then complete disappointment came when the goods were delivered to me. If I pay 12,000 for a cot, I expect a certain service, for which (as I expected) I paid. I received a total kit (jokes ala Ikea on the Christmas tree - twelve branches and 10,000 pieces of needles sit), I even had to assemble the grate myself (each lamella separately, including anchors, two plastic holders, drilling, etc.), which is standard on all companies supplied assembled. So I paid for being able to build a bed from scratch (basically only slats and planks were delivered, in at least not quite good quality, given the other reviews, I was actually lucky that nothing was missing), so he paid I'm for what someone else was supposed to do. This is a sad and really shocking approach. The assembly instructions were printed really tiny on one A 4 - is it really a company that charges so much money for a bed does not have two crowns for an enlarged instruction, if it allows itself that the customer has to assemble everything for so much money? Absolutely illegible, total shock. I would pay the two crowns extra, but not a crown for this company. I consider it an absolute mockery and arrogance towards the customer that the screws, bolts, etc. were simply poured in one box, let the paying customer play Cinderella and sort everything by size (put the same screws, etc. in one resealable bag so that did not have to sort everything is a common standard everywhere), despite the fact that the wooden blocks were different sizes, chipped, etc. The Allen key that was to be used for assembly was a total fiasco, its quality ala "fill in yourself, China is the pinnacle of professionalism" destroyed after tightening two screws (I want to emphasize that with my own key I finished the assembly of all other screws without any problems without losing the flower, so it was not with my hands). Regarding the quality of workmanship - most of them were well-machined parts, of which you will come across parts with chips, some holes were probably drilled by a worker who had 3.7 per mille (crookedly, variously deep), really a shock. So own drilling, etc., because someone probably didn't want to, or was scrapped. To sum it up - an absolutely overpriced piece of furniture, where I paid for being able to assemble what someone else was probably paid for due to the price, and the company made a solid profit on it. Definitely never again, I DO NOT RECOMMEND.

The price / performance ratio (product quality) does not match. Ordered triangle with slide and swing, products, these products were ok. A much worse experience with a house bed with a drawer. Absolutely insufficient instructions that do not correspond to a real product (for that price, I would expect instructions from the IKEA type). There is no description of the individual parts, their dimensions and thus you can solve what belongs where. Accuracy and machining of individual parts are also inaccurate and insufficient. Sellers recommend working on the instructions and quality of workmanship. If I read the reviews before ordering, I would probably avoid buying.

One of the few stores where I'm happy. The son has several toys from Elis Design (Montessori house, swing, Montessori swing, dry pool, jumping animals, ...) But also accessories for the room (foam puzzle, teddy bear lamp, ...). I have always been very happy with the store and after visiting the new showroom I am excited. Beautiful, simple and pleasant environment for children with professional and friendly staff. I got all the information I needed and thanks to that I decided to buy a bed for a child from this company. Thank you

I bought a crib the dimensions fit here and what I like are the grates but that's about it. The bed is not very massive and is very sharp. The little one has hurt her several times. If I knew what was coming to me, I wouldn't have bought this crib here on this e-shop in my life, and I would definitely not give such a pack of money for it. I had no idea that a store that is focused on children's furniture, toys, etc. will be so dangerous, sharp. The company should make sure that it produces things for children. Huge disappointment.

Demonstration approach to the customer. Fast order processing, fast delivery and great communication. We bought an Activity board house on the e-shop. One clip was broken on the house, the exchange took place quickly and the house is currently in order and makes it very happy.