Elusia Showroom Praha - Vinohrady

Very professional approach !!! Veľký vyber !!!

Great choice and very friendly staff. I recommend to visit :)

Absolute satisfaction, professional approach. The light looks beautiful. I recommend

Great selection, very friendly staff, jigsaw puzzles ready for children, so you can spend a quiet choice and an unbeatable punch :)

My experience is absolutely refused and I do not recommend this company and lights to anyone! I ordered a lamp as a Christmas present, which was to arrive within three weeks at the latest (ie at the end of November). The lamp should have approached her husband at work. When nothing went on in the first week of December, the husband wrote an e-mail stating where it was bound. In two days they had at least enough decency to call us from the showroom, that the lamp had come there, but that it didn't have a box, and they were pointlessly confusing something about the lamp being damaged and that we should look at it. So we went there to find out where the problem occurred. And without any excuse, they told us in a calm voice that they had brought the lamp to them and that the box was in such a desolate condition that they had to throw it away. Of course, they threw everything at the transport company and the question, why did they not call us that the lamp was there, I did not get any answer. Just so they don't know why they didn't call us. So this was an approach worthy of society at the level !. The lamp was not damaged but it was terrible, full of money and totally poor quality. And the man on the showroom still told me with calmness in his voice that the price corresponds to the quality. I gave 4000 CZK for that lamp, which is not a small amount of money, so what was that voice? Nobody apologized to me or anything like that. I returned the lamp to them and fortunately at least they returned the money. If it weren't for a large Swedish furniture company, where by the way I bought a lamp 100,000% better and half as cheap at the last minute, I would be grateful to this great company without a Christmas present. They probably wouldn't even let me know and the lamp would be cheerfully waiting for me there so far. Of course, they offered me to take it without a box ... as a Christmas present ... without any discount ... Laughter or soon to go? After my experience, I definitely do not recommend!

From f.Elusia we have lights for the whole apartment. Pre-sales support is great. Unfortunately, there were some technical problems with the supplied light, but the complaint was resolved to our satisfaction. And precisely because it is only at the time of the problem and complaint (not when the order is signed) that the quality of the company is known, I give Elusia 5 *.