EUROMASTER BUENOSERVIS - Hostomice 1999

Helpful staff, personal approach to the customer. Quick fixes.

Hello, about a month ago we had a rear wheel defect on the highway at the exit to Dobříš, we made a reservation and drove carefully to the Bueno service. Here the owner surprised us with her helpfulness, more than willingness, it is impossible to express in words how nice everyone was there, the lady brought us a table and chairs for coffee out, because we had a small son and a disabled daughter in the car. The bike was repaired right away, the son got a toy and the price for the repair was as amazing as everyone there. We greet them very much and once again thank you for your willingness and recommend it to everyone. Really professional approach. The Nimburg family

Good and modern tire service, I have never had a problem with anything, always everything is done as needed and will make coffee while waiting.

Pleasant reception and staff good price for a change. You can watch precise work through the glass. I CAN ONLY RECOMMEND

After the first visit, when we agreed on a complete brake change, I left satisfied. At 12 I came back with the brakes whistling after warming up. I met with the willingness to come the next day, that the existing plate brand (Brembo) would advertise and give new ones. The next day I was told that the complaint had not been recognized as a characteristic of the brakes. I said that nothing could be done and that I would pay for the new plates, it was rejected. I was told they would give me new ATE tiles. I left satisfied again and with the decision to return. At home, I found that the plates were scratched exactly where the mark / code should be visible. After visiting the service again, the mechanic told me that there were definitely new ATEs and that they had been scratched when grinding the edges. I had them removed by another mechanic and I found out that all the plates are scratched in this way. The only thing you can read is the beginning of the BO code ... After re-contacting the service, I was told that the mechanic insisted that they were ATE and the scratches had occurred due to dirt on the table where the boards were being sanded. It must be said that if they told me immediately after the information of the rejected complaint that they were willing to give me a cheaper brand on their own, or that I could pay for a new one, I would be satisfied and the result would be the same. I just wouldn't have to listen to insulting excuses and lies. Decent service really doesn't behave like that. edit: I wrote a review, not a slander. The difference is that slander is not based on truth. I also wrote that you exchanged my plates for free, despite my payment offer. And I believed you were doing it to get back to you. But what I'm all about is that I didn't want any specific brand for you. Your colleague told me he would put a new ATE in there. According to the attached photo, it is clear that the scratches were not created by mistake and not 4 times in the same place. On the contrary, they were created specifically to prevent identification (this is not only my opinion, but also the mechanics, which I had the plates removed). You yourself told me that you do not know what to think about the scratches. If you told me to put XXX plates in there, your mechanic didn't have to worry about identification. I contacted you and asked for information on what plates they are. You insisted on ATE. What I found on the internet and asked in the service, so no ATE boards have a code on them that starts with BO. Of course, in this case I can be wrong, there are many plates and I certainly did not look at them all. Thank you for your wishes and I hope it was just an unfortunate misunderstanding. Sincerely, Martin Pivoňka