Ford Rašino a.s.

Maximum satisfaction with the service at Vídeňská. Everything is clearly and clearly explained. After the inspection and detection of the defect, all further steps are consulted. The result is perfect. All tasks are listed in detail. For me, the agreement, the work and the price at excellent.

Few will notice you and ask if you need anything. You must not be too polite and you need to actively report that you need something.

From the outside, it looks closed in a very poor condition. As if time had stopped here 30 years ago. It does not attract and arouse the desire to buy a Ford car at all.

Overall, the cold and unwilling staff, what their prices should be much nicer and more willing. Although it is a branded service, overpriced. He doesn't offer much for that money. Unpleasant service, gloomy environment ... If I can go elsewhere. If I can't, then I regret it for a long time.

Horrible experience, windshield replacement. It is agreed that when the window arrives, we will contact you and arrange an exchange day. The Lord called me that they had a window and I agreed that I could in 14 days. We have set a deadline. After an agreement on the day of the exchange, it is announced that the exchange will take place (one day you will arrive, the next day you will leave). The next day they call that I can't pick up the car, the window arrived only today and I can't pick up the car until the third morning. That there was a mistake in the central warehouse and the window did not arrive ?? So I don't know who made fun of me (lied) and claimed that they had the window serviced. I requested a spare car because of their mistake. They don't !! That's what I call a really authorized service. I will never go here again! Here the customer just bothers.

I was dealing with Ford Servis due to a change of wiring. Nowhere else in the service department did they dare to do so, and everyone recommended me to change the wiring directly at Ford. First I agreed on the date of the online service on the website of the establishment, unfortunately they were full and the next available date was chosen in 14 days. So I waited two weeks and called 2 days before visiting the service to see if they were counting on me and so I could come. I was told on the phone that the reservation system was not working and that she did not know about me. In case I need to replace the wiring, I have to pay a deposit of half the price to buy the parts ... (YES, Ford Authorized Services does not have Ford car parts) So I sent the money and waited for the service date. In a week, I had a deadline that I could bring the car on Monday morning, and that afternoon the car would be ready. So I arranged (not very easily) a ride home from Brno in the morning (approx. 40 km) and again in the afternoon a ride to Brno for a car ... On Monday I came to the branch with the idea that I would hand over the car and keys and the gentleman told me that I was not ordered. I passed on all the information I had and looked again and I was booked for Tuesday. They left the car there and promised to do everything to make it done today. I called in the afternoon and they didn't make it. Unfortunately, the pick-up could not be arranged the next day. The next day, say that the car is ready, that I can pick them up, saying that it will cost CZK 16300. So I had to take three buses, a trolleybus and a dirt to get there. After about 2.5 hours of travel, I got to the place and spent the next 45 minutes on the paperwork, because they did not include the deposit paid in the total amount, which by the way increased by about 350 CZK in those few hours. After taking the keys, I knew he wouldn't see me again. After the Service - the wiring is probably OK, there are no problems with that yet, but after about a week my oil started dripping ... I was afraid of what it was again ... and I found out that the lid from the oil filter was loose. I had the car dry for about 5 months, but after servicing the oil under the car ... weird.