GECO - Kaufland Brno - Ponava - Sportovní 594/21

Normal newsagent.

Cheap goods

Always satisfied

Good supermarket

An unpleasant lady with shaved hips who does not even meet the basics of etiquette, with unpleasant notes, a face

At the newsagent's, I decided to buy the June issue of ATM magazine. Today was my worst decision, which I regret retroactively. Two customers in front of me should have warned me. The saleswoman had some notes on them and still wanted a card. I didn't solve it, I wanted a magazine ... When it was my turn, I said I wanted an ATM. The saleswoman shouted at me to get a card and left for the magazine. When she returned, she held the magazine in her hand and said I should show her the card. I said I had no idea what card he wanted. Supposedly customer. Little did I know that I needed a customer card to buy a magazine, and I told my dear lady that I didn't have any such card, and even no one that would even remotely resemble what he wanted from me. The saleswoman continued to hold the magazine like a shield and said I should handle the customer card. Um ... I said I just wanted to buy a magazine, I'm not interested in any customer card and if that's a problem, I'll spend that 125 CZK elsewhere. I admit that I did not expect such a reaction. The nice saleswoman threw the magazine at the counter in front of me, wondering she didn't break the glass. She probably underestimated the strength of her back a bit, he's pretty fat for the money. She grabbed the two hundred, which I placed on the bowl, while shaking her head significantly, letting me know what she thought of me. Let him think what he sees fit, just let him get back to me exactly and I can go. She tossed the money in the bowl, looked at me with a croaking look, and barked at my unseen for FREE! and with some other stories she disappeared into the room behind me. So, if someone from management is reading this: it's nice that you believed that customer cards would boost your business. Keep in mind, however, that this is the CHOICE and not the OBLIGATION of the customer, and in this sense, please also take action with your employees. (It is possible that they have some personal benefit from each customer card. If so, do you really think it's right and it won't do more harm than good?) At the very least, this lady would certainly appreciate a lesson in good manners, because the business card of the business is not the shop window or loyalty system, but the people you employ.