GrandOptical - Čechova 26 Galerie

There is a large selection and pleasant staff to give advice. I was very satisfied.

I would like to have a semi-detached house with the saleswoman! So annoying, annoying and cheeky baba is really the happiness of any business. Fortunately, we don't have to go there anymore. Fortunately!

Today 9.12. I visited the store in the afternoon. My mom needed to buy new glasses. And it was written, entry in two people. The saleswoman was annoying, hostile of old age at our entrance. She had a group of five people together. She still had some comments about my mother, my mother doesn't listen - so I bounced it all off by taking off a veil while trying on glasses (age 77). And then she told me that I had to be 2 meters away from my mother. And she was uncomfortable. In the end, my mother chose glasses after a long time, as the saleswoman paid more attention to the group. She wanted to find out about the glass. There was no possibility and constant allusions. We will definitely not buy glasses there anymore‼ ️‼ ️‼ ️‼ ️‼ ️

Today my mother and I went to the Grand Optical store in Přerov to buy two glasses, and she also needed to buy one. There were two people on the opposite side of the store, and the two of us entered, and she was immediately the saleswoman and then the other several times angrily, even murderously, that there could only be two people inside, let's leave right away, piercing us with hostility until we backed off. , even then they stared at us like criminals. I understand the situation with coronavirus and I respect the order to walk in pairs. But nowhere near the store was there any information that only two people could enter and stay there. We waited outside for a quarter of an hour, with the first two more people rushing in, so there were six of them with the saleswomen inside, and then another came. It was strange that suddenly five people could come in when the two of us were not allowed in, and they were all served. I am a saleswoman myself and the approach of the employees stopped me a lot. I don't understand why she treated us like an enemy. I would never treat a customer like this. It is clear to me that coronavirus is a difficult test for everyone, but even that does not excuse them. In the end, we preferred to go to another optician, where we were treated perfectly normally, and bought glasses there. I understand that the saleswomen take turns there, but I don't even smell there anymore.

I have been buying glasses from this company for several years, as well as my family. Everything was fine until I had new glasses made in my original frames (Armani - about a year and a half old). The rims were broken in production. The glasses were normally worn and were not damaged in any way. After negotiations with the store manager and other parties, I think I got a pretty decent offer for new glasses. But before I got the new glasses - a month had passed since I put the floods there. For a person who needs glasses for everyday use, it's a total of two things. Another nice thing is that I have brand new glasses at home for two days and they throw the frames (no legs, the glasses probably don't fit as they should and that's why they throw the whole frames). I would also like to comment on the staff of the Přerov store. The store manager would say cool. However, the older lady who works here with you probably acts according to your mood. Sometimes it is pleasant and you do not even have a wink and the lady treats you as if you were the most illiterate and has her notes on it. I can say for myself that never to GrandOptical again.

August 2020, I say to myself, fine my glasses are getting old. So I accidentally got lost in this eye optics. I looked up the hoops that really fit me. Everything ordered and paid. This is where the happy part ends! They say they'll let me know when they're done. After about 3 weeks I call them (the saleswoman's answer: sir, the glasses have been here for a long time!). I'm all excited to come to the store. We'll take care of the administration ... I'm waiting for them to at least ask me if I need to set them up. They gave me glasses and went to pay attention to others. I was hoping that the reviews would end here, for 4 stars. Unfortunately, no! May 2021. The leg of the glasses fell as I cleaned them. I have been wearing glasses for about 16 years and they are my 4th glasses, so I hope I can clean the glasses gently .... I'll send them to the complaint, with the vision that I'm probably a poppy and I'm to blame. In about 2 weeks a call that the complaint has been settled. Again prematurely pleased that the glasses are repaired, I quickly trot to the optics and I was unpleasantly surprised. Glasses as I put them there. At least I expected him to fix it and I'll pay for the fix. So I asked if they had parts for them and that it could be fixed somehow, that I would pay for it. I was politely told that they didn't, they wouldn't handle it, and I had to put my year-old glasses somewhere. Thank you for a great experience ...

I bought `` emergency baskets`` here at the last minute, because my old glasses started to get angry and from emergency glasses for less than 2 thousand. have become permanent and are very nice.

I will never buy glasses in GrandOptical again !!!!. I had my first and original from GrandOptical and I didn't have a problem with them all the time, even though they were cheaper hoops. Therefore, I decided to use their services again. Now, however, I have chosen more expensive rims - about 5000 CZK. After choosing the lens variant and paying extra insurance for the glasses after an "amazing" 30% discount, the total price is CZK 6,700 for the glasses. I was offered a discount of CZK 2,000 for other glasses, so I chose one cheaper one (the same manufacturer as my first glasses). The price of 2900 CZK after the discount I paid 900 CZK for the second time. I paid for everything in advance so that I could just pick up the glasses. After 3 weeks both to pick up. I'll be happy to pick you up. In the store, I will try to see through them well. Yes. I take over and head home happily. At home, I try the glasses in peace and quiet and find that they both throw like an old almara when put on. The idea that I should listen to this every time I deploy (100 times or more per day) I immediately take back and complain. In the first round, the cheaper ones, let me have at least one at home. Complaint accepted. Even the saleswoman confirmed in her own opinion that the lenses are probably more sharpened and therefore they move and throw in the rims. After 3 weeks email that the complaint has been settled. I trot to the store and carry the other more expensive ones that I will subsequently complain about them as well. In the store, however, another salesman told me that the complaint was not accepted, that this was a normal phenomenon. My 4 year old worn glasses for 1000 CZK do not make any noise and the new glasses throw like crazy. I did not receive the complaint and it is still being resolved. The salesman also told me that he would not take the complaint from me at all, that they had their rules and that according to her it was not a complaint. So I'll take the glasses for CZK 6,600 to some small optician's shop, where they value customers and have them repaired (glazed) there at their own expense. Never again glasses in GrandOptical !!!!