HECHT - specialista na zahradu (Mladá Boleslav)

It was not possible to find a knife for the Hecht 546 SX mower, I did not know the IAN and without it, it is said that it cannot be found and in addition everything has to be ordered, nothing is in stock ????

So far, the only negative is that the e-shop does not display the number of goods at the branch correctly. Originally, I went to the branch in Liberec, where the goods were supposed to be, but it was not and will not be anywhere. The phone followed to Mladá Boleslav, where according to the e-shop it should have been as well. It wasn't, but the master willingly told me when it might come for me to call. It wasn't until the third time, but I could go there. I can't complain about my willingness at the store. I hope that this will continue to be the case, especially when solving a possible problem.

I am very happy that we have a branch of Hecht in Boleslav. They always had what I needed there, the staff is well-founded, helpful, you can park comfortably in front of the store and they take cards here.

I would still miss the confused navigation to the store. We bought a saw, all right, but only until you find out at home that it was badly assembled in the store, the chain tensioner tore after 15 minutes of cutting logs. The next day, the saw was brought for a complaint or an exchange ...? At the store, where they also have service, they said that the exchange is a matter of 5 minutes, but that they do not have it in stock, that they will order it immediately, that they will do it urgently. After three days, we called for information on what it looks like a friend needs her for work and whether she should look for another saw or not. We were told that he would ask and call us back. When no one answered after 8 hours, we called again. Already a rather unpleasant gentleman said that when the part comes, it will be ready within 2 days at most, and he solemnly informed us that we should be glad that they accepted it as a guarantee. (They assembled the saw for us at the store and at home we did nothing at all except pouring oil and petrol oil with the saw). After a week of not receiving any further information from them, we called again, again asking for the status of the repair. A very unpleasant and arrogant gentleman has already told us that by calling every week we will not really speed it up and that it can easily take even those 30 days and that we will receive an SMS when it is done, that they have it written in the protocol and that we they should have found out for themselves. That the tensioner could have been destroyed by our mistake, but that they would not argue with us about it. Anyway, we already have a lot of things from Hecht and until now we were very satisfied with them, but this experience froze us very much and next time we would rather go either to another branch or to the competition ... The approach to handling service or complaints is terrible and very disappointed.

It is written on the internet that they have 4 pieces in stock at the store, I was told by phone that there is no piece. When I said that they have 4 pieces on the Internet, they were there in the end. When testing the mower, 3 of the 3 pieces were either rubbed or abraded. Which I didn't like, and that's where Harry Potter, a spectator, started yelling, so don't let a colleague sell it, that someone else would buy it. I don't know what time it is today, but it seems normal to me when a person spends a lot of money on something new to make it look like new. And I'm not talking about the behavior of a worker who didn't serve me. I was satisfied with the Hecht products, but this employee discouraged me from making further purchases.

After the previous negative review, I must now return this review and highlight the quality of the service performed, the mower is now like new in all respects, we thank the service technician for the perfect work.