HelpReg spol. s r.o.

Professional approach ?

Incredibly vulgar behavior towards customers. The complete opposite of services worthy of a premium brand. ?

The absolute opposite of a professional approach. There is no agreement or service with Mr. Stehlík at the level I would expect from an accredited BMW representative. When I arrived at HelpReg at 10 am after an agreement with Mr. Stehlík, the office was locked. Opening hours on the official website are from 9 am to 5 pm. While waiting in front of the office, I tried to find out by phone and e-mail what had happened and how it was possible that neither Mr. Stehlík nor any of his subordinates were at the meeting place at the agreed time. Unfortunately, I did not receive a single answer, let alone an apology. After an hour of waiting, I stopped enjoying it, I left contact with me at the reception and left. In the afternoon, I hear a smiling excuse from a HelpReg employee in the conversation that no one really knew about me and that they are already in the office, so I can come. I entered the office behind Miroslav Stehlík. I have never met such an arrogant and complex person in my life. "Are you the one who kept writing to me? I wanted to look at you, you just can't see it ", Mr. Stehlík tried to make me a little boy in front of his colleagues. I probably wrote him insufficiently when he didn't remember our morning meeting. Then Mr. Stehlík cried to me that he had too much many customers and few employees, and he probably didn't expect people to go there when he started a business, but that certainly shouldn't be a reason to ridicule a customer, and after such a fatal communication failure on the part of the business owner, I'd prefer an apology. I am very dissatisfied with Mr Stehlík's behavior, which is so unacceptable to me that I had to share this experience. I am very dissatisfied with Mr Stehlík's behavior, which is so unacceptable to me that I had to share this experience.