HORÁK-CZ,s.r.o.

Hello, owner. I ordered goods from you for approximately CZK 24,000, see bathroom. For some items - such as the bathtub is free shipping, I thought that after such a large financial order you would bring the others to me for free - that you would combine it with the bathtub, but I was told after the phone conversation that it was not possible? It doesn't make sense to me-you take a bathtub-free and you can't do the rest- you probably have a "small car" When you look back my orders are not the first-bought boiler for about 32,000 CZK, then the bathroom equipment about 14,000kc. For you, it is about a negligible CZK 70,000, which you "find on the sidewalk". And the road is only to Jiříkov-Filipov about 10 km! For some companies, even with lower orders, shipping is free and they are more distant! ....... Regards David Bártl

We warn everyone against buying goods from this company !!!. We ordered a Junkers boiler, but we needed to bring it in 14 days after payment. According to the recommendation of the company's sales clerk, sent by e-mail, we therefore included our request in the purchase note. Unfortunately, the goods were brought by the transport service immediately after the purchase to the building, where no one knew about this event and none of the customers was. The driver also knew nothing about the later date of transport, so he unloaded the goods and handed them over to the administrators. After complaining about this event, a reference was called by telephone again, which tempted the event to the transport service, despite our argument that we requested a later delivery exactly according to the company's recommendation. At least an official apology from the company's management did not respond to our request. Our request for compensation for the costs incurred with the transport and emergency storage of goods, not to mention the enormous difficulties, to resolve this matter remotely in the morning also went unanswered. So all that remains is to state that the company behaves ruthlessly towards customer requirements, with the sole aim of selling and not taking care of anything, regardless of the problems caused.

I recommend, I ordered the stove and I had it at home in 36 hours

Impossibility to pay by card due to 'technical reasons' which have mysteriously persisted for years.

The warehouse workers are here at an incredibly slow pace, especially before lunch, I don't know if there is a shortage of people in Rumburk. For ten minutes an hour and a half of space.

I warn against this seller. After 3 months from the order, where 6 pieces of radiators were ordered, one is still not in production. The apartment should be delivered within 6 weeks. Upon request to split the delivery (after 3 months) to send at least the other 5 that they have in stock, I was told that I would pay an additional transport of 400 CZK. I disagreed, I was arrogantly told that I would either wait with or cancel my order, after 3 months of waiting! I won't give you the boss's number because I'm still deciding, someone told me on the phone! I did not experience such arrogance, I expected an apology! Be really careful and read the conditions below the line. They say it's written somewhere. ??

Well, what to write, the first order 5/11/2022 (combi toilet), even if it was not in stock I thought so in a week it could happen. May 18, 2022 I called a lady from the store that the toilet from the supplier came damaged and whether to order a new or cancel the order. Since the order has already been paid we agreed to have new ones sent. Another week passed and the toilet was nowhere to be seen. when I he subsequently became interested in this business, because at first glance their website did not give the impression of any fraud, after reading the reviews, I started to feel hot. That someone states zero communication and not picking up the phone is not true. It is more difficult to call, but it is possible, and communication without problems. On May 30, 2022, an email arrived that the toilet was being packed and would be shipped. There was also information on how to properly pick up the package from the courier if the shipment was damaged. It poured me hot the second time and waited for it to arrive. 6/1/2022 the package has finally arrived. After the first inspection with the driver good, but what the Devil did not want a paper box under the packaging foil had a hole. We are everything so they wrote it on a consignment note and took a picture. Fortunately, the tank was not in order despite the poor packaging (by the product manufacturer, only a cardboard box without any filling). I would like to respond to the comments that Mr. Horák is deliberately delivering damaged goods. In my opinion, it is the fault of warehouse workers that they cannot treat these goods. Just wrap the foil quickly and get out of the store. So in conclusion, not everything that is written in the reviews must be true to the letter.