ING Česká republika

What I have seen for the last two weeks with this institution is like a bad dream ... first they unreasonably cancel the ING account, acknowledge their mistake, but they do not generally inform about the further procedure or the actual cancellation. So I have two weeks trying to get to my money or at least to talk to someone competent (if in general in the polished building someone also sits) and not people from telebanking, who provide each phone call different information. Also, no one responds to emails ... So not a single star for me if it could.

The worst internet banking in the world. I can't imagine suggesting anything so stupid and dysfunctional, if not running for weeks and months, and even getting worse, to keep things short. I hardly understand, I move resources and say goodbye to the bank.

I do not evaluate the offer, interest and products but customer service. When losing a personal number on the support line was promised to send to mail. Mail. After urgencich, arrived in about 10 hours. When questioning on the line, she was informed that the request had been submitted and that it would definitely be sent. Can't we wait so long for one simple instruction ?! It was better to find the number and send the money. For a question about the cut off time for payments, it was announced that the order must be entered within 15h. Not true. enough on the customer line.

Maybe the worst bank in the Czech Republic. Account transfer takes 3-5 days. Useless web application. Absolutely incompetent and arrogant staff at the Call Center. In addition, the operator reports that her call center number does not exist! The promised value per annum is valid only if you have practically no money on your account, otherwise it will drop to + -0.5 in six months

I want to transfer money to another account. At first glance a simple act. But not in ING! The first login attempt, IB has a downtime. Second attempt to log in a few hours later, blackout continues. Third try (several days away) ... wait for it ... success! - but only to the stage before I am going to send money. Apka does not accept a password to confirm sending money. Yes, the same password I just signed in. I try to copy it, write it by hand - nothing. Then the card setup message will pop up, though I don't have a card. I'm calling the info line, waiting 10 minutes. The operator tells me that the message is "wrong" that they know it and that it means I don't have a mobile number set up. I can understand the absurdity of the text error - just the wrong text, it happens. However, this does not change the fact that I have just signed up on the phone with the verification code, which is not possible for me to have "no phone number set". I'll tell the operator. His response resembles Indian support: "hmmm, that's strange, try resetting your password and try again". A bit of a grumpy follow the instructions of an "experienced" customer support specialist and - no wonder - no change, the IB password is still not accepted. I am calling again, I wait 10 minutes again, although the previous operator has comforted me that "no one is in the queue, so you can call it right now and we can solve it together". Another specialist is raising it - the same message and number dialogues, the same vanity. We end the call saying that we will "pass it on to IT". I ask when I get my money. Answer? "I don't know, I'm not a fellow." Thanks! Good to know. I'm snarling that I'm over with ING. The last sentence I hear before I put it is: "Clearly, you can". Thanks banko, it warms my heart that I have "Money in the right place". Devil, I can't get to them. That's a detail, isn't it?

I do not recommend, they have a terrible mobile application. In the "My Documents" section, I upload the required documents through the application in the morning and the document goes to the status "waiting for verification" and thus waits all day and then disappears from it - they simply delete it! When I log in again to see if they have verified the document, I find that it is simply not there. The situation was repeated several times, I uploaded the documents 4 times in one week and always deleted them for no reason and did not send a message with an explanation to the customer! Also, applying to IB is unnecessarily complicated through double verification. And the branches in the capital canceled, leaving one at the Czech-Moravian-just disaster, you can stand there queue until Christmas!