Invia

It is a travel agency and is now a travel agency offering holidays around the world. The office is located in a modern building NORDICA in Ostrava, has a call center and a customer contact desk, where specialists will choose the right destination for your holiday according to your requirement.

After several visits to other tours, I was pleasantly and pleasantly surprised. It was chirping, the ticket system was fast and it didn't happen to me, as in other tours, where they convinced me that I was late and that everything was dismantled. On the contrary, Mrs. Halamová accepted me, immediately made an offer, sent me an SMS with her contact, then an offer to e-mail. And I came 15min. before closing time! She was kind, helpful and really tried to fulfill everything I demanded! She wants to try it, I also recommend Mrs. Halam ... she's amazing! I'm flying ... hooray!

We have been waiting for our money from the canceled trip for three months. I do not recommend, no communication, they are thieves and fraudsters !!! I would also like to draw attention to the behavior of Mr. David Klucka, he wants to vomit from his outrageous and arrogant behavior.

The team is young mixed. I recruit constantly and in large numbers, as some of them will not withstand the onslaught of training or lack the necessary skills, will not manage the tests and must do it with them.

The least solid office. They will accept the order from the lady who handles it, she will resign and you can wait for endless offers. When you call headquarters, he will transfer you to a colleague who, when you call, because he did not call as he should, he will tell you that he does not have time for you. So after weeks of waiting, you have nothing and the holidays are approaching. It's a shame ....

After 13 years, we have decided not to arrange a holiday ourselves for once and for the 20th anniversary we will treat ourselves to just paying and someone will take care of us completely. Unfortunately, we chose Invia. We booked the holiday, paid for it immediately and were only looking forward to a carefree holiday. When the week before departure we did not receive instructions for departure so the next day we called Invia that we did not have them if there was no problem somewhere. We were told to wait again, whether it arrives during the day (Friday) or definitely during the weekend. On Monday morning we called again that we still did not have instructions, we were told that they would make it worse. Again, nothing arrived all day, nor did anyone call us. We were supposed to leave on Thursday. We called again on Monday night, so they pushed it, no one knew we should wait until the next day. We asked if they could at least tell us the permitted baggage weight, because we had not flown with a travel for several years and we do not know what it is like at the moment. They weren't even able to tell us that each traveler determines it and we will have it in our instructions. On Tuesday morning, again a phone call from us, it looks like the answer is that they will get upset and that it will definitely be during the day. There was no and no one answered again. On Wednesday morning, when we called that we were 20 hours before departure, we had nothing at all, we needed to move within three hours and we didn't even know how to pack. Nobody called there, nobody solved it, nobody cared. This was followed by a link to the manager, who, when we asked if the travel ticket even existed and if we had a holiday and tickets arranged, we learned that the travel ticket existed. Nothing more. Another leader who would be able to solve something allegedly was no longer there. We demanded that they start solving immediately and call within half an hour what they had solved. In an hour and a half we were to leave home and move on for an early morning flight. Of course no one answered. After another phone call, we were told he was trying to call the travel agent. So within the next half hour, they got us instructions, but they couldn't send them to us right away, it had to go through their forwarding department, we just took this as a stupid joke. Subsequently, only vouchers arrived at the hotel, not tickets. Another solution, another time, they found out at least the weight of our luggage. Tickets arrived in another half hour. So the only thing the invia did was rake in the money, and she didn't care. Absolute lack of interest in taking care of the client further. They would pick up the phone themselves so that the client would be calm and could only look forward to the holiday. So next time Invia will definitely not.

ATTENTION!!!! INVIA !!!! a dream vacation can turn into a disaster in 48 hours, we bought a last minute to Turkey, they wanted money right away and everything, so we forwarded the amount they spit out on the internet. the next day we were told by phone that this trip is 2000 CZK more expensive, it's weird, but we paid the amount because we were all looking forward to it. We were supposed to leave 5/25/2022 everything looked super excellent price we are looking forward to the whole family of four, furnished time off at work, bought train tickets, because we are from Ostrava and we fly from Prague everything is furnished. Do you think that nothing can go wrong? The traveler told us 2 days before departure that there are no tickets and that it will compensate us with another trip or that they will refund us, but they have 30 days to return the money HA, HA, HA, Holidays in the woods :( and what now. - It won't just change my vacation at work - the travel agent did not offer us another trip at this time - Of course, no one will return the train tickets to us for approximately CZK 1,700 - and that we would order another trip we no longer have the money this is my first and last INVIA experience.