KÄRCHER CENTER - prodejna, půjčovna, servis čisticích strojů

I sent my underfloor cleaning machine for repair, but oh! The machine is lost during transport and I have nothing. The 30-day statutory deadline is long gone and I have no money or apparatus, but I don't want to wait until they find it. I want to buy a new one and this company prevents me from doing so and doesn't want to send me money for a new device !! NON - FAIR ACTION.

They have been visiting this store for several years, although I am from České Budějovice, with a professional approach, advice and service rating of 10 stars out of 5. Which, unfortunately, cannot be said of the approach to customers of Mr. Fedor, who has a frenzy in České Budějovice. Better to go to the blacksmith. Thank you for the great staff.

After some time I can compare the purchased Karcher Puzzi 10/1 with a competing machine, and unfortunately I have to say that Karcher did not prove too good. Plastic accessories very brittle, we bought twice, quite expensive. I can't complain about the behavior of the staff

This is not a product review ... so far I have K2 full control car∂home and I am satisfied. This evaluation is at the level of Karcher CZ negotiations. I ordered FC Cordless Premium (battery mop) 28.03.2021. and not only did I not receive the goods, but I cannot get information when I will ever receive it!?!? The site lists 2-3 days. So count it. :-( They recommend ordering Karcher through another e-shop, not through the "original" one. It may be absurd ... but it is. Catastrophe. WITH.

Very nice show room and next to the rental. Professional and friendly staff. I recommend to all!

today I unpacked the vacuum cleaner I bought. missing - wheels, suction part, tube holder broken. The delivery that I pulled out of the box after 14 days is that you have it all checked within 3 days. however, I am legally entitled to make a complaint from the time I became aware of the defect. so I'm curious how he will handle it. I have a lot of things from them, but this upset me a lot ...

Truly incredible staff behavior! It was written on the door of the service station that the receipt of repairs is opposite in the store. At the store, I asked for a repair of my flowing wapka, which honestly amused them: "Yeah, it's a kitty. Throw it away and buy a new one, there's a more expensive repair than a new one." I didn't throw it away, took a screwdriver and found a cracked tube. I bought a new one at the Kärcher Center in Klecany and the wapka works like new. A terrible business that spoils the name of the entire Karcher brand. By the way, the Kärcher Inte Center in Klecany is the exact opposite - all helpful and pleasant. Never to Modletic again!

I am disgusted by the arrogant and elevated behavior of the service employees in Modletice on April 6, 2022 at 10 o'clock. My steam vacuum cleaner KÄRCHER SV 7 stopped working for me after 5 years and I wanted to have it inspected and repaired. Your employee has been very uncomfortable and annoyed since the first moment, and in 10 minutes she managed to offend me about six times, constantly saying that "it's like when SOMEONE can't handle it" and next time I have to "buy something cheaper when SOMEONE can't handle ". In the end, she generously offered me a repair package for "5000 CZK, or even more if there is something else". Alternatively, I should go and buy a new device next to the store for CZK 16,000. Your other employee watched, looked disgusted, and repeated that "according to statistics, defects are caused by misuse." Your employees do not value their work and probably do not understand at all that they only have it thanks to customers who buy your products. There is no excuse for such behavior towards the customer, even if the customer makes any mistake. This is all the more unacceptable for a customer who has bought a product in a higher price category from you. This behavior has discouraged me from further solving the problem with you, and the vacuum cleaner will try to fix the partner on its own (which is quite a shame for your brand). In the case of helpful and pro-customer negotiations, it would certainly not be a problem for me to pay a repair for CZK 5,000, although I am not convinced that it was necessary to offer me the most expensive item from your repair price list. Think about who works for you and how they treat your customers. Thanks to this experience, I no longer plan to purchase another Karcher product.