Kávovary Burian - Palackého tř. 108

Professional negotiations, quick repair. I recommend.

The fastest service in Brno and the surrounding area, excellent communication.

Great. Great meeting. Helpful and helpful owner. I recommend

Coffee machine repaired the next day, hassle-free agreement, serious negotiations. I also bought coffee 64 and I probably never drank better from the coffee machine. Response to Mr. Novák's review: I know Mr. Novák, who was given this business 1 * and described his problem here. This is a troublemaker whose practices on how to destroy the competition are against me. I also tasted the coffee from him, and it can't be compared to the coffee from Mr. Burian.

Mr. Burian has been servicing our coffee machine for a long time. He will drive for the coffee machine himself and bring it back. He is a professional who understands and loves his job. I would like to thank him for his precise, fast and high-quality work.

I'm shocked by Mr. Burian's arrogant approach and approach! I comment on the event and the consequences that follow from the "repair of the coffee machine and water container" carried out by the company KÁVOVARY BURIAN s.r.o., personally by Mr. Martin Burian, on the basis of invoice No. PC21123 dated 23.06.2021. Mr. Burian, the "repair" of the water container with sealant caused irreversible damage to the item = the inability to continue using the water container due to the dissolution of your sealant inside the coffee machine container and the subsequent contamination of the entire coffee machine. The sealant that you placed in the inner corner of the container was in direct contact with the water in the container. It should also be noted that I did not request any such repair and you only informed me of this fact when handing over, as well as not respecting the original oral agreement that you will perform a diagnosis for a few hundred and inform me of the estimated cost of repair before repair. That also didn't happen and you put me in front of a finished item, ie a repair for CZK 3,231. This behavior certainly does not add to your professionalism and raises some doubts about your competence, as well as your answer to my question on the phone, what brand of sealant you used and your answer "I no longer remember it". I first notified the defect by phone. I have never encountered a more arrogant approach, Mr. Burian defended himself for not being able to repair the container, otherwise he would not try the coffee machine, etc. He absolutely did not want to take responsibility for using the wrong sealant in places where inside the containers are filled with water and this water then dissolves the sealant. So I gave up this way of communication because it led nowhere and I wrote a complaint email. I was answered very arrogantly again, when Mr. Burian takes no responsibility for his "correction". ----- ----- ----- ----- ----- EMAIL TEXT: Hello Mr. Novak, Based on our phone call, I looked back for the order form and invoice and the cracked container was not serviced. I took the coffee machine from you in the disassembled state in the box, and in order to be able to repair the coffee machine, I had to glue the container that you had already ruptured. Without it, repair would not be possible. I informed you of this fact upon receipt. Your damaged container, therefore, cannot be the subject of a complaint. ----- ----- ----- ----- ----- Mr. Burian, this makes no sense. You can't get rid of the responsibility for a poorly performed repair, thanks to which your customer then drinks contaminated water from the coffee machine with improperly used sealant for several months. Your argument is completely out of the question. I understand that you had to repair the container, otherwise you would not have repaired the coffee machine, but the fact that you repaired it poorly no longer applies to you? I contacted a competing company that repairs coffee machines, and it confirmed to me that the putty was not put inside the container, it was put from the outside, and it was also strange to them that your putty had started to dissolve so quickly in the water. If you think it's possible to do this in a store and customers don't tell each other? That you can unofficially send me to certain places? So know that you are very wrong and I will share my experience with you with others interested in repairing the coffee machine, so that I can warn them about your practices in time. I enclose photos of the applied sealant by Mr. Burian. I discovered the defect only after 2 months of use, when impurities from the putty, which I first considered to be dust from the outside, began to form on the surface with the water. No, it was a putty that I drank for several months. It's not just me who has this experience with Mr. Burian. With the fuss company KÁVOVARY BURIAN s.r.o. and Chief High School Martin Burian never again! I enclose photos of the coffee machine and the invoice so that there is no doubt that the order has taken place.