Kočarky Sunny

I highly recommend this store, a large selection of strollers at great prices, fast delivery, great communication. The master brought the pram to our house, and brought his wife a pram to the apartment, for which I am very grateful :) Great satisfaction :)

Satisfaction ? sports cat super! Ladies from the store very nice and helpful, fast delivery, perfect communication, I recommend ❤️

I DO NOT RECOMMEND !!! Unfortunately, I have to write my first negative review. The lady at the store was very nice and nice (of course, she wanted a deal) The first problem was already in the delivery of the stroller, it took a long time and I myself had to wonder where the stroller is, I was not informed about any delay if she wrote - I would understand it. Another problem was when we found out that the pram has a different color than we ordered, the construction, which is in the color rosegold, is obviously badly sprayed, there are stains on it, it is not unified. The pram pulls to the right, so my hand is completely torn off, the pram rumbles, clicks, makes noises as if it should fall apart in a moment. When I dealt with the lady, she was reluctant, she said with an angry tone that she would try to bring us new front wheels (I note that the wheels have a different shade). When asked if it would be possible to complain, I got the answer that they do not allow it. So we have a pram for 15,000, - completely useless, you can't ride it. They probably sold us the whole defective piece. To sum it up, there is a crazy communication with the lady (probably the owner), I did not experience any willingness on her part. Based on this review, I DO NOT RECOMMEND THIS STORE !!! If I could, I wouldn't give a single star, because I really don't recommend this store!

What to say, you will come and immediately welcome a pleasant lady who knows everything about prams, recommend you according to your requirements (even if you know about prams like me) that are right for you. In addition, you can leave the stroller free of charge until birth, even several months. As far as prices are concerned, they have very reasonable prices.

One of the few stores where they have a selection of prams at a reasonable price. Mrs. saleswoman very helpful. Baby carriage waiting for operation. Looks very good....

Absolutely not recommended! All complaints of a total of 5 defects took place in a very hostile atmosphere. Absolutely unprofessional approach to the customer! Service reluctant. Vulgar!!! I haven't met a saleswoman who has told me, man, that I'm upset, mean, and dictating to me what to do. What he dares to the customer is appalling. Repeated complaint - the saleswoman said: '' So I can't believe you've complained to us. '' I've been dealing with people my whole life. It feeds me. I have not experienced such a horrible behavior. The brazen staff told me that I am not taking good care of the carriage whose structure burst. I don't lubricate the wheels and overload him. It is reportedly built on a 3 kg weight (in a bag I carry a 0.9 kg weight in a baby carriage, a standard weight under a raincoat raincoat). The structure cracked repeatedly in 3 places. Not many children under three kilos a year and a half ... The lady also told me that they have no complaints at all. The mistake is in the way of use. During the first complaint, she told us that she was taking 6 carriages to Poland for repairs. Buy elsewhere this is really not safe for a baby! Even now, I'm really shaken by what I can afford to the customer. 2 people in the store both sour and uncomfortable. The construction was marked by the lady as dirty from the mud, we only drive around the city, see photo (carriage washed several times). A very unpleasant person came up to me at the door - we will not accept complaints this way. She did not ask if I wanted my money back or the repair of the repeatedly claimed defect. The staff did not offer the options provided by law. To this day, no one has apologized for the inconvenience caused by the defect, nor expressed regret that the defective piece complicates our lives. No one apologized for the saleswoman's actions. Their vulgar vocabulary startled me. If he returns the goods instead of money, I will have it checked whether the Polish low-quality carriage is repeatedly claimed with the same defect safe for the child, ours almost dropped out of it when it burst. The assault saleswoman refused to pass the contact on to the owner - we have internet and a register of tradesmen! She did not apologize for her behavior even after I warned her not to talk to me rudely and to have fun with me in peace just like I did with her. She jumped at me and didn't let me say a sentence. I am sorry that we have supported a company where they do not respect the customer by buying it here. They did NOT act at the level of elemental decency! You buy a carriage once in a lifetime. Buy elsewhere! I would like to point out that we did not receive any record of the complaint procedure in violation of the rules of the Trademark Law. Saleswomen with this health. I wish them all the best in life and, above all, to learn to treat people politely and respectfully. Maybe they had a hard day every time we dealt with a complaint here. Perhaps based on the feedback, the next meeting with customers will improve. I will never enter this shop again, even if they put strollers here for free. Instead of taking over the complaint and the service you expect, you will get a set of negative emotions. The answer to the reaction of the "owner": The owner does not respond to this review - Mr. Jindřich Svoboda, entered in the Commercial Register, was not present at the complaint. Again, the same person who accepted the complaint lies in the commentary. He can't treat the customer well. He uses bad language. He won't let you speak. It won't let you finish the sentence. Fortunately, in this country, we follow the Commercial Code, not what the 2 ladies at the store think and what they suspect the customer of. The first complaints followed after 6 months of use. We repeatedly complained about a cracked connector of the construction of the wheel (which, by the way, we lubricate with oil - as you can see in the photo, they are removed and went without any problems). I enclose a photo of a 'super-dirty' carriage, as you can see from the mud, it is not rusty either (there is no pollution on it except that it rained and rode down the street that day - I don't know how else I would transport it) . My photo insert can be taken on the day of delivery. The tattered floor is part of the interior of the store, not my home. Despite the fact that the person working in the store taking over our complaint was given a total of 3 opportunities to apologize and re-evaluate their behavior - he did not use even 1 opportunity. I never said a sentence: you think I'll wash the stroller, or whatever you think. Funny that it is necessary to lie in the review to make the company look better. #lhatsenema!

I bought a stroller Karex Velero 2021 online. I am very happy with the service, speed and fullness of answers to my questions. May all e-shops organized and worked so fast! I am very grateful for the assistance provided in selecting a stroller - I got picked up and go super-satisfied and happily - as a kid with a new toy! :))! Wonderful shop, great staff and great customer care! The stroller is also very good, functional, handle has several adjustable positions - every mom and dad chooses the most appropriate location. Enough "deep" hut. This is super buggy! A super-shop!