Kočárky veronika

Absolute satisfaction, I recommend this store 100%. We bought a pram and a car seat here in the summer of 2020. The store is large, there are many models on display. Mr. owner is very helpful, he gladly explained everything, showed. We are glad that we chose this store to buy a stroller, thank you :)

In 2020, we bought a stroller here. The pram is great, beautiful, it holds, it is not the slightest problem with it. Only the delivery time was extended by 2 months, even with a timely order. Well, it can happen. Now we are looking for a child car seat, we have agreed via e-mail that they have it on offer and after paying a deposit of 50% of the price, they immediately order it and deliver 7-10 working days. So after a week I wrote if they already know when they will have a seat in stock. They replied that the payment had arrived and now they are ordering. After another 14 days I was looking again and that it is not yet, then that we have to call and drive to pick up the seat. First it was supposed to be Thursday, finally Friday, which didn't suit us, so Tuesday. Today 4.5, when we are going there and the guy had to take time off at work, Mr. informs us that the deposit paid 8.4. he returns to us and that he doesn't have a seat! A big disappointment for me! And causing complications on tomorrow's departure.

I came to this store on the recommendation of my longtime friend. I'm quite practical and that's why I'm primarily interested in the practical and especially safe side of things than the fashion fad. My husband and I bought a Cybex stroller here, the first and the next car seat (both cybexes) and I was always given a great, helpful approach! We have never been thrown something that would be just a fashion hit, but always introduced and described in detail what is suitable for a person, which the seller can figure out with your answers to a few basic questions (where do you want to ride with a stroller, what are your requirements for a stroller what distance you will travel with the child in the car, how often, what is most important to you, We are absolutely clear where to go for experts on children's goods! We recommend :)!

If you want to have a stroller on time, not stress, do not deal with a refund and do not trade in a pofider shop, then order it elsewhere. I DO NOT RECOMMEND! We ordered a pram from a Czech brand, because after a long time it seemed strange to me that nothing was happening, I wrote to the pram manufacturers. He told me that the pram is in stock and that they do not cooperate with the Veronika store at all and do not supply prams there at all, and that I am not the only one who is interested in it ... EDIT - answer. On May 20, we personally ordered a stroller in the Veronika Strollers store, the deposit was paid, the agreed delivery date of the stroller was by July 15. On July 1, I sent a question about the stroller, what it looks like, they answered me that the stroller will arrive by the agreed date 15. 7. On 7. 7. the owner himself called me with what kind of pram we had ordered, whether we were there in person and whether we paid the deposit, he apologized that the pram would not have time to come and that perhaps by the end of July . He offered me a refund, which I agreed to, because after reading the other X reviews, I did not believe that the stroller would arrive on time. Therefore, on July 7, I asked him to return the deposit. The owner told me that he would return the deposit to me within 8 days. On July 15, I received an email that the deposit will arrive by July 17. On July 20, I wrote to the store that the deposit still had not arrived and that they would start to solve it differently. Then I received 8 phone calls, 2 emails and SMS - the email said that the money was sent, that the bank would have to urge, etc. I did not respond to any of this, because I do not know what we would be talking about. The next day, the money finally arrived - depositing cash into an ATM, so it was not possible at all through the bank. I doubt that the penalties mentioned by the owner in response to the review were paid.

I was very disappointed by this deal and I was really surprised by the action. In October, I ordered a pram + car seat in the store and paid a deposit of CZK 10,000. 22.11. I wrote an e-mail to the store when the pram will be available for collection ... Nobody answered this e-mail and it appeared on the FB website that the store was until 5.12. closed due to illness. 6.12. I called there several times and wrote ... Again no answer ... By the way 6.12. I had to pick up the stroller according to the delivery note. 8.12. the owner himself told me that I would not count on the pram and that I would write an e-mail with the account number that the money would be returned to me within 10 working days. THE MONEY HAS NOT RECEIVED YOU !!! Nobody answers the phone and no one answers the e-mail. Thank you so much for the stress caused before the upcoming birth and the Christmas holidays.

I am very disappointed with the approach of this store and I would not recommend it to anyone. I went to the store for the first time, alone without a husband. I asked the salesman (I assume it was the owner) if I could just look around and look at the strollers. He told me in a grumpy voice that he did. He soon came to me and asked when I would need a stroller. I replied that in May (so in half a year). The salesman smiled contemptuously and left with the words, "Then go here!" I said ok, at least I'll take a look. I really liked one pram, so I took a picture of it for my husband. Immediately, the salesman was with me again and scolded me for taking the liberty of taking pictures at the store, that it was forbidden! So I turned around and left the store without a word. Eventually, my husband and I visited another stone shop, where we bought the same pram I had found here for 1200 cheaper, and where there was a nice and helpful saleswoman who showed us everything, explained it and didn't despise that we were looking for a pram quite in advance.

I really do not recommend this store! At the beginning of November, we ordered a pram here and paid a deposit of 10,000, -, the pram was to be during December / January. At the end of the year, we learned that the store is permanently closed and only after our question, what will happen to our stroller, we were told that the stroller will not be and the money will be returned to the account within 10 days. There is still no money in the account, no one is responding to the email. I think it is in the owner's interest to contact customers who are waiting in vain for a carriage that will not eventually. Maybe then he would avoid these negative reviews, which I unfortunately read late.

I DO NOT RECOMMEND THIS SHOP, the actions of the owner, Mr. Matějíček, are absolutely frivolous and vulgar! 1.9.2021 I ordered here and paid a deposit for the carriage and egg 2.12.2021 the goods were to be picked up On my e-mail from 9.12.2021, asking when I can pick up the goods, they wrote to me from the store that they were canceling my order due to the covid situation and the supplier's inability to deliver the goods. Not only did they not inform me in time, but they did not write this essential information to me until I wrote down the pick-up date. They don't take the phone, they respond to the email with a long delay, the website no longer works. Mr. Matějíček, according to the evaluation of your store, this action is absolutely normal for you, you choose a deposit, then you do not deliver the goods on the delivery date and you cancel the entire order. But you should realize that dealing with such a situation is not at all pleasant, kor less than a month before the birth.