Kofárna s.r.o. - Kladenská 84

Ochotny personal

One of the best selection coffees on the Czech market.

Excellent coffee, great advice, a large selection of equipment ?

Great Coffee, super roaster.

We fell in love with Beansmith's roasting coffee, we discovered it in our favorite cafe. That's why I wanted a subscription from my wife's parents for Christmas. When I got it, I was very happy to sober up in January. Although the recipient was filled in correctly in the order, the coffee traveled instead of Prague to Havlíčkův Brod to my mother-in-law, ie the person ordering. A rolled-out gift: D After half a month, the (un) freshly roasted coffee got into the right hands, but with the discovery that it was intended for a filter, not for espresso, as stated in the order. Coffee eventually found its cup, but the principle is the principle. So I roasted my experience roasting in disappointment, after which I received as an apology a package of espresso coffee beyond the subscription - hat down and a big thank you. However, even with this package, there were great ups and downs. It was sent as a business (I do not remember the exact type), in which case the carrier is not obliged to contact the recipient (by phone, email, SMS) and leave the package at the Parcelshop if it fails to be delivered. Nevertheless, the package was stored "illegally" due to the good will of the courier in the nearby Parcelshop, which made it absolutely untraceable to PPL and other Parcelshop employees in the system - it was practically lost and no one was able to find it. It just so happened that I managed to get to him after a few phone calls and days of searching. I blame PPL on this, but I still wonder why the coffee was sent in such an uncertain way from the customer's point of view. And not to end all the fun, just like the last coffee we received a weight of 250 g, although it was and still is announced with the subscription that these will be packages weighing 333 g, which are or rather were typical of Beansmith's, which I understand as considerable difference. The transition from 333 g to 250 g in recent weeks is probably to blame, which is evident from the regular offer of the roastery eshop. I can't explain it otherwise. To sum it up, I don't remember the last time I "enjoyed" it like this with an order, a chorus when it looked so straightforward at first. Coffee great (5 stars), but the service around the e-shop from my experience with the subscription lags a lot (2 stars). Next time, I'd rather buy a package of coffee from Beansmith's at a popular coffee shop and a subscription from someone else, unfortunately.