KOH-I-NOOR HARDTMUTH Trade a.s. - Karlovo nám. 167

It's a great deal; quality products that last a long time. Koh i noor - my first choice?

I do not recommend the Pelhřimov branch, Karlovo náměstí. This branch in Pelhřimov does not deserve a single star (but I was forced to give at least one, otherwise the review would not be published). I am very dissatisfied, even directly annoyed by the attitude of the staff to customers. Last year I bought a gift voucher worth CZK 500 to my mother-in-law. The voucher was purchased in a store in Pacov. The original stated that the voucher was valid until the end of 2020. However, the saleswoman in Pacov assured me that the vouchers were extended until the end of June 2021 due to the long-term closure of their stores (covid). Today, her mother-in-law went to pick up the voucher, and the lady in the Pelhřimov store sold it, saying that the voucher was invalid and that everyone could write it down on the other side. When asked to check the matter with the Pacov branch, she replied that it was a waste of time. That closed the matter. I immediately called the Pacov shop and the nice lady assured me that it was still valid and that the extension was valid. I would also like to mention that this was not the only problem that arose with the saleswoman. In the past, there were some chakras with cash. And then there are other and minor disagreements about her moodiness and approach to customers. I believe that not all the saleswomen are like this from the Pelhřimov branch on Charles Square. Because this really makes Koh-i-noora a nice advertisement.