Komerční banka, pobočka

Just a bank.

I have been with KB for an estimated 10 years. Initially, everything worked relatively well, personal contact pleasant and speed of resolving requests acceptable. Sometimes some relief, some bonus in the form of forgiven fees, etc. Satisfaction probably on both sides. But for the last 2 years, the cooperation has scrubbed for me personally. Due to negligence in processing the transition of the pre-mortgage loan to the mortgage, I paid about CZK 8,000 completely unnecessarily, anything I need help to change, so it takes a very long time - I would almost say that this is an intention towards me. It currently takes me over one calendar month to receive an email about canceling my mortgage life insurance. The fact that I currently have a third mortgage with this bank and I have NEVER paid ANY LATE late, so in my opinion this is quite inadequate behavior. I don't need to kiss my feet. I'm an insignificant customer for that. But my patience is coming to an end. I definitely fed this bank more on fees and interest than a person who only gets a salary there, but I get practically zero service for it. I am writing a review with the full knowledge that I am not giving a single false or misleading information, and I am absolutely worth what I am saying here. Status update to 06/2021 (21.06.2021): For the past year, I paid a total of about CZK 100,000 in interest on mortgages and pre-mortgage loans. I handle the sale of the apartment, at the same time the transfer of collateral, mortgage settlement (repayment) and things around. Virtually nothing is happening to the moon. A bank adviser calls my financial advisor that "so what, you've already sold the apartment"? No they did not sell, because the bank still did not cancel the pledge even after the debt is repaid! Once again, there was a mistake when the signed documents were lost and I had to go on holiday (yes, because otherwise the whole thing would take another week) to go back to the branch in Hranice and sign the documents again. In fact, I don't quite understand how it is even possible that this branch works and has clients. Whatever I deal with, either the payment card, the documents, or even the money is lost. Jiří Bureš, Hranice