KRBY - KAMNA TURYNA - P. Bezruče 476

Absolutely perfect selection of fireplace inserts for everything. The approach is professional. I warmly recommend.

I wanted a stove for about 100,000, with the proviso that I require a deadline of up to 3 months and a contractual penalty when I have to pay a 50% deposit. The company justified the refusal with the possibility that the stove would be damaged during transport and then the deadline could not be met, because a new stove would have to be imported, they did not accept the force majeure reservation. Another company accepted the date and be careful, 3.5 weeks after paying the deposit, they called me that the stove is already in the Czech Republic… so we are going to build, right? I postponed it for 3 weeks due to my absence. So behind my 3 month term, Turyna would bring the stove 3 times… but he would have to order immediately and use my deposit for that as well. Your reaction contains many words without reacting to the essence of my reproach. So I repeat: You refused to contractually undertake to deliver the stove in 3 months under a contractual penalty subject to force majeure, when another company imported it in 3.5 weeks and built it at my request in another 3 weeks. Instead, you wrote about our communication 2 years ago, about an e-mail address that does not have the usual form for you, last name @, etc., about negotiating a price…. Was any of these reasons the reason for your refusal? You state that "half of Europe cost Coronavir". It is true that I was not in Pečky at that time, and if you consider Pečky to be half of Europe, I cannot argue with you about it. However, if we are talking about the Czech Republic, Germany (transit countries) and Denmark (manufacturers), then I would first look at data on GDP and truck transport before writing such nonsense. And that another company didn't have a problem with the term is just another proof for my previous sentence. I would like to clarify one more of your statements: I quote… "I ended our joint communication about a month ago with a recommendation to turn to someone else…". If I received such an email, I would do it and I would not write any reviews. As the customer has a sacred right to choose a supplier, the supplier has a sacred right to choose a customer. But I never received such an e-mail, the communication simply disappeared. I wish you many satisfied customers who will be willing to accept business without a contract; so a little bit of honor in the belief that everything will turn out well. But the media brings information on a daily basis about cases where this did not happen, which is why I also wanted a contract stating who will do what and when, and what will happen if they do not. Place of signing the paraphrase of your reaction: abnormal customer

We have a fireplace from you, you built it just for decoration !!! It doesn't work at all, now we only have gde to smoke in the winter. The heat does not work. Unfortunately, it turned out that way with your company. Therefore, 1 star for decoration, otherwise the star for power. Thank you for the fireplace!

Large selection of stoves and fireplaces. We came for the type we selected and finally, after consulting the vendor, we decided for another. Overall, I rate 1 * ?

Turin is good. Extensive grounds. Friendly approach.?????

I do not recommend. I sent a request, we arranged a date for the meeting, no one came. He apologized urgently for being ill. Then he is loaded and will respond when he is freer. That was in February. Today is August and no news to this day. Very inconsistent behavior :(

We are very satisfied with the stove, quality craftsmanship. Smooth communication with Mr. Turyna, first we tuned via e-mail visualization and implementation was then agreed. I recommend.