KROFTAS Czech sro

Name: KROFTAS Czech sro
Address: Waltrova, 318 00 Plzeň 3-Skvrňany, Czechia, Plzeň 3 Skvrňany, Czech

1/5 ★ based on 1 reviews

Contact KROFTAS Czech sro

Address :	Waltrova, 318 00 Plzeň 3-Skvrňany, Czechia
Phone :	📞 +7977
Website :	https://www.kroftas.cz/katalog/zbozi/plastove-krytiny/polykarbonat_395
City :	Plzeň 3 Skvrňany

Waltrova, 318 00 Plzeň 3-Skvrňany, Czechia

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Zuzana Kralik on Google

★ ★ ★ ★ ★

Strašný zákaznícky servis!! Objednali sme si saunu. Informovali nás že ju nemajú na sklade tak dodanie bude dlhšie. Zrazu nám zavolali že náhodou práve tú nášmu saunu majú hneď (zvláštne ?!). Výrobok nám bol dodaný na palete bez pôvodného balenia v krabiciach. Po vyložení všetkých kusov sme zistili že sú niektoré kusy POŠKODENÉ, polámané a niektoré chýbajú! Keď sme kontaktovali spoločnosť, povedali nám že sme to mali hlásiť pri prevzatí! Čo sa nedalo keďže to neprišlo zabalené riadne!! Rozhodli sme sa produkt vrátiť. Ťažké dohadovanie kam to mame VRÁTIŤ a poslať a na VLASTNÉ NÁKLADY. Po vrátení produktu nám nevrátili všetky peniaze!! Za poškodené zboží Vám táto firma ešte účtuje 40% z ceny!!! NEHORÁZNE! V žiadnom prípade by sme túto firmu neodporučili. Produkt zrejme iný zákazník vrátil a im sa hodil doručiť nám poškodené zboží. Tým si to preplatili!!! Strašná komunikácia s firmou. Zákazník je na poslednom mieste!

Terrible customer service !! We ordered a sauna. They informed us that they do not have it in stock so delivery will be longer. Suddenly they called us that they just happened to have our sauna right away (strange?!). The product was delivered to us on a pallet without the original packaging in boxes. After unloading all the pieces, we found that some pieces are DAMAGED, broken and some are missing! When we contacted the company, they told us that we should have reported it on download! Which was not possible as it did not come packaged properly !! We decided to return the product. Difficult arguing where to return and send and at OWN COST. After returning the product, they did not return all the money to us !! This company still charges you 40% of the price for damaged goods !!! BEAUTIFUL! By no means would we recommend this company. The product was probably returned by another customer and it was convenient to deliver the damaged goods to us. They overpaid it !!! Terrible communication with the company. The customer is in the last place!