Louda Auto - Hyundai České Budějovice - U Staré Trati 1733/5

When buying a new car, I was maximally satisfied with the approach and willingness of the store's employees, even the purchase of an old car for a consideration. I recommend.

I warn against this service! In the middle of October 2021, I ordered a service with a fault in the electrical installation. Waiting time 3 weeks. On November 8, I brought the car for service. The technician told me when he took over the car that he would call me at the end of the week. No one answered. On Friday, November 12, I tried to call the service myself. In vain, despite several attempts, no one answered me. Then I waited until November 19, which was a preliminary date for the completion of the contract, that perhaps someone would respond by then. No one answered. So I tried to call the service again, this time I was lucky. When asked what happened to my vehicle, I was told that the technician who received the vehicle from me became ill with a covid, followed by the mechanic who was in charge of my car, so they do not know what they found on the vehicle. The vehicle was therefore assigned to another mechanic, with the proviso that the service will contact me on Monday, November 22. No one answered again. On Wednesday, November 24, I called the service center again, properly dialed, if anyone was doing anything with the car at all. I was told that the mechanic could not connect to the control unit. So I asked the technician what he was proposing next. He replied with me: "You know, it's hard to order a control unit when we don't even know which one it is. And it probably won't be available for your car anymore ..." home. From the shit ... I knew how they worked to find the fault. The authorized service cannot find which control unit is defective. Unbelievable that in 2021 AS can function like this ... Never again a Hyundai car. Not because they are bad cars, but brand representation is a total tragedy.

After a long and futile search for a new car at this time, we came across great people in České Budějovice. The car has not yet been manufactured, but we had an approximate waiting time. We received the purchase contract immediately, without the need to pay a deposit in advance, if we still managed to get a car somewhere sooner. I would like to thank Mrs. Vigh directly, who had to live with me waiting for a new car, whether by email or phone call, and always did her best to accommodate me. Thanks thanks thanks! When we are looking for a replacement for our old man, we know where :)

After the initial enthusiasm for buying a new car, there was an unpleasant surprise. The expected delivery time of the car was 5-6 months from the order. I understand that it is difficult to predict anything these days. At the same time, however, it is not a problem to call and communicate. After seven months, we began to wonder what the expected handover date was. The seller repeatedly did not respond to missed calls, he responded to text messages, he called later, but did not call. He also received six missed calls a day. We have been told that the deadline will not work. After endless recovery, we obtained the car after eight months. The communication of the specific seller of this branch was really considerable.