Lumax Nábytek

14 days - 3 weeks I call, I write. The employee completely coughed at me. The last promise is that he will call "today" about a week ago. Well, we ordered the same seat for asont-sedacky. They valued the customer there and found out everything I needed that day. For Lumax, about 49,000 spending is not enough, it doesn't matter.

We bought at Lumax Nabytek 2 beds and 1 seat…. Everything came a little further than the announced end of the seat is beautiful and the bed is also beautiful. We were first more beautiful than in the picture of the seat, we were first looking at a stone shop in Olomouc .. they were very nice and helpful and we are also very, very satisfied with the quality and design… I definitely recommend 10000% more thank you once again ❤️

I must praise the entire Lumax Furniture team. From the beginning to the end of professional work. Whether it was help with choosing from Miss / Mrs. Petra over the phone, or arranging a meeting with Mr. Navrátil, everything from start to finish is a professional and kind approach. I paid extra for the complete yield, the driver came with a colleague, they didn't beat anything anywhere and in 20 minutes I had a sofa on the 3rd floor, once again I would like to thank and recommend to everyone else, the seat is flawless and I had it at home from the original 8 weeks. for 5. Thank you very much and I send greetings from Prague.

After creating the order, I was notified that production and storage will take 8-12 weeks and whether I want to cancel the order. I agreed with the time, so the order was processed. In the week of preparing the order (after 11 weeks) I was just on vacation and unavailable on the phone (however, on the e-mail yes). So, by e-mail, apparently after a few phone calls, I was very uninvited to take over the order, after which we agreed on a date when I would be available again and ready to take over the order. Upon my return, I was reminded that I was ready to take over the order and I was answered that I would be contacted with the delivery of the order 2 days in advance. On Friday afternoon (half an hour before the end of the working hours of Lumax Nábytek employees) I was contacted that the order would be delivered to me on Tuesday at noon without the possibility of arranging another date and time. After a while, I found out that I really wouldn't be able to take over the order, unfortunately it was already out of working hours, so it was impossible to call. From the morning on Monday, I tried to call the info line (and the number from which I was called on Friday) with a request to change the delivery time, but without success. So at noon I was able to call the info line, which contacted the logistics manager to get back to me. An hour later I was contacted and I was sharply told that the change is not possible, that the goods are already loaded, the route planned and can not be moved. I was informed that they had even contacted me more than 2 days in advance, so they were still accommodating and I should be happy. Subsequently, I was reprimanded that they tried to contact me 14 days ago on the phone (when I was on vacation), but I was unavailable, so they also do not feel any willingness and adaptability on my part ... In the end, I managed to ask the gentleman at least the planned trip could not be modified, so the goods were delivered to me in 2 hours outside the predetermined time. When taking over the goods, it was necessary to help the master unload the goods from the truck. Summary: Goods: 5 stars Delivery time: 3 stars Willingness and communication of staff: 2 stars EDIT - response to the answer: Hello Anna, I can assure you that I am familiar with how shipping works and that this is not an easy task, but that does not mean that it cannot be done properly and decently. In the last 4 months, I have made a few dozen orders for my new apartment - some were larger and some smaller. So far, however, I have not had to argue unpleasantly with anyone and beg for a delay in the delivery of the order by at least a few hours. It was probably also because EVERY online store communicated with me via e-mail during the order. So it never occurred to me that you would only try to contact me by phone number, especially if we initially communicated with each other via email. Furthermore, I would like to draw your attention to the fact that I made an order with you and paid for it in advance, which definitely did not move within a few crowns, so I would "consider it a basic decency" to politely agree with me, which I was always open to . By the way, if I had to call all e-shops before the holiday, where I have currently created orders that could just be prepared during my holiday and only some were like your customer line, so today, a week after the holiday, I call. During the holidays, I was contacted from a few e-shops that my order was ready for delivery and there was not a single problem to agree from either side. P.S. When I look at your overall and individual ratings here on Google, I can probably still be satisfied. However, for you (or at least someone who cares about the company) it should have some telling value and stop blaming the customer for the absence of basic decency :-) P.P.S. So far, I have not had a problem with a professional transport company in terms of damage to the transported goods. So if you, as you write, you do not manage completely and customers are dissatisfied according to the reviews, then it would not be a bad solution for you. Have a nice day and more satisfied customers.

We made a trip from Brno to try out a sofa that we really liked on the net. The showroom is gorgeous! We were received by a very nice, empathetic and helpful lady (I think her name was Božena). She showed us everything, explained and added personal experiences ?. I made an order straight away. We'll see which seat arrives. But the first impression is absolutely great! I recommend. Exactly 7 days after the order, the seat was delivered (I ordered from their warehouse). The traffic lord called me 2 days in advance. He was very nice, we agreed without any problems. I was very worried about the condition of the seat (after I read in the reviews). But I'm absolutely thrilled. The sofa is beautiful, without any damage. So maybe it will serve us a long time ?.

Good day. I have to cut out a great compliment, and a recommendation to order. Maximum satisfaction for us. Despite the initial chaos with the choice of sofa upholstery fabric, which I emphasize, I caused when I changed the color 3 more times after ordering, the staff was always nice, helpful, and arranged everything to my satisfaction. They sent samples of the cover by post, as we did not have the opportunity to come to Olomouc in person ... so we had the opportunity to touch the fabric and compare the colors. The goods were supposed to be in 12 weeks, but they brought the seat today after six weeks. Well packed, without a single flaw. The driver is very helpful (I wish there were more of them). He helped me unpack and make sure everything was ok. Bottom line ... Great for us! We will see how the sofa will look in everyday use, for example after a year, but at the moment it is perfect !!!

Hello, I really do not recommend this e-shop. Calling or receiving a reply to an email is a superhuman feat. If you are already connected with someone from the e-shop, you are told that the expected import of the seat will be on Tue 26.4 and that they will specify the day. On Fri 22.4 15 mnut before the end of their working hours you have missed a call, if in 45 minutes you call back n tel does not take, does not write off on SMS. It won't be until two days later that you find out that the shipment, due to the fact that you didn't pick up the phone (you're kidding), will be delivered another time and you don't know when. The driver does not respond to the call and not to the SMS when the seat will be delivered in the alternative. Two emails sent to the e-shop - again without response. In fact, there will probably be some truth to the reviews here. Unfortunately. Communication from them about the status of the order is zero. The customer has to go alone and still urge and hope that they will contact you. 28.4 the sofa has run out. Although the driver arrived alone and we do not know how to take the goods without help. But otherwise satisfaction.